Project Manager Customer

LIVIU PETRE, PMP

PROFILE:

Skilled project manager with more than 4 years experience in telecom

industry, with technical background and focused on projects with high

impact to the customer: billing, self care, collection, CRM and

provisioning. Strengths include strong integration, communication and

planning skills, very good problem solving skills, out of the

box/divergent thinking and risk prevention and solving skills.

MAJOR ACHIEVEMENTS:

o Conducted multiple projects in the self care area, making sure to keep

customer satisfaction in the forefront of all changes

o Led projects with impact in the billing systems, adhering to the

existing architecture and providing extensive configuration

capabilities

o Designed the risk management approach as part of the company's

processes

o Coordinated testing and migration into production of projects with

multiple systems impacted while minimising the necessary downtime.

EXPERIENCE:

2011 - Date Project Manager, Vodafone Romania

o Implement the upgrade, externalization and redesign of

Vodafone's self care systems used by more than 6 million clients

in order to improve their experience and encourage them to self

resolve their demands.

2010 - 2011 Project Manager, Computaris

o Increase the performance of an operator online billing system

preventing important revenue loss.

o Implement a query proxy to provide billing information to

different self care systems, allowing the customer to be updated

with his current profile.

o Participate in the development of the PMO office by taking the

role of risk manager. Design and agree with everyone a risk

management methodology to be used across the company.

2006 - 2010 System Integrator/Project Manager, Vodafone Romania

o Implement a paid service for customers accessing the operator service

generating more than 500.000 euro annual revenue.

o Design of the main IVR self care application of the operator serving more

than 3 million customers and leading to a substantial increase in

customer satisfaction and a decrease of customer operation costs.

o Change of the roaming tariffs across all billing platforms in order to

adhere to EU regulations.

o Launch the Number Portability project in a coordinated manner across more

than 10 different systems as a result of government requirement to have a

number portability capability.

o Upgrade the IVR self care application hardware in order to

increase the overall performance of the system.

2004 -2006 Programmer, Axway Romania

o Develop an EAI system for use in the banking sector allowing the customer

to have a highly configurable and reliable IT Infrastructure.

o Develop a paint application for Pocket PCs

COURSES AND CERTIFICATIONS:

PMP November, 2010

ITIL3 Foundation June, 2009

Prince2 Practitioner certification June,

2008

EDUCATION AND QUALIFICATIONS:

Bachelor Degree, Computer Science, University of Bucharest

PERSONAL DETAILS:

Date of Birth: 12th September 1982

Marital Status: Married

Driving Licence: Yes

Email: *********@*****.***

Skype ID: cts_liviu_petre

Telephone no.: +40-734-***-***

Foreign languages: English proficient, French beginner

INTERESTS:

Reading, sports, travel.

REFERENCES:

Available upon request

Contact this candidate