Customer Service Administrative Assistant
Resume:
Lea Sumlin
Washington, DC 20017
Dear Personnel Manager:
If your firm is seeking a professional who has demonstrated sound business
judgment, decisiveness, well-developed planning, analytical, and
communication skills, and a consistently high level of performance in a
variety of progressively responsible and challenging assignments, please
see my enclosed resume.
I am accustomed to a fast-paced environment where deadlines are a priority
and handling multiple jobs simultaneously is a requirement. I enjoy a
challenge and work hard to attain my goals. Constant communication with all
levels of management has strengthened my interpersonal skills.
Though my resume is detailed and comprehensive, it cannot fully demonstrate
the manner in which I have achieved success. Character, personality, and
the ability to work in a team environment can be demonstrated in a personal
meeting. I would welcome an interview at your earliest convenience. Thank
you for your time and consideration. I am certain that I would become a
valuable addition to your staff.
Sincerely,
Lea Sumlin
Enclosure
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Lea Sumlin
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3115 HAWTHORNE DR NE, Washington, DC 20017
Home 202-***-****, *********@*******.***
Transaction Processor
Summary
Customer Service/Administrative/Social Services with 17 + years experience
planning and directing executive-level administrative affairs and support.
Combined organizational and communication skills with the ability to
independently plan and manage diverse business relationships. Strong time
management and problem solving skills with ability to set priorities and
manage multiple tasks.
ACS, A Xerox Company, Burtonsville, MD January 2008 - PRESENT
Transaction Processor
Provide administrative support to business operations by performing
processing task such as data entry of material from source documents to a
computer database. Ensure accuracy and completeness data. Perform
clerical tasks in the data entry function. Completes tasks in a
resourceful and effective manner. Work on assignments requiring
considerable judgment and initiative. Understand implications of work and
makes recommendations for solutions. All other duties as assigned
United Parcel Service, Burtonsville, MD August 2007 - December 2007
Financial Administrative Assistant
Ran daily reports for overtime employees. Received receipts for corporate
employee with credit cards and audit files for account with unreported
receipts for card usage. Adjusted accounts for customers that had
overcharges on packages.
DC Housing Authority Washington, DC September 1989 - June 2006
Hearing and Investigations Assistant
As a Hearing Investigation Assistant duties are not limited, mailing out
the programs Recommendations for Terminations to participants for non
compliance of the programs regulations. Mailed (certified) recommendations
for termination on participants for non-compliance on annual reviews for
recertification or annual inspection; retrieved files for hearings and
attorney review; electronically logged and tracked status of non-
recertification and inspections of terminating participants; prepared excel
spread sheet on list of participants for termination with copy of
recommendations for termination; separated requests and non-requests of
hearings; forwarded copies Office of General Counsel and Office of Fair
Hearing for final decision; forwarded final decision for recertification
supervisor and inspection supervisor. Other general duties; Direct
interaction with walk-ins advised and made referrals conducted unscheduled
on site visits for investigation of illegal activity, neighbor complaints,
tenant/landlord sufferance; third party verification to utility companies
for illegal connections; 3rd party verification on non reporting incomes
incoming correspondence; typed weekly and monthly reports; determined
participant eligibility for hearing and made recommendations for other
options if not eligible.
Fax, Xeroxing, answer the telephone, pull folder, file folder. Type
correspondence memorandum letters for response needed. Customer Service
the front desk and walk in. Help with referrals for vacant housing unit.
Lea Sumlin
Page 2 of 2
Certificates
Certificate
September 1993
Section 8 Occupancy and Eligibility Certificates
December 2007
Sales person Certification
Education
Sept 2001 - December 2006
Camelot Real Estate
Silver Springs, MD
August 1987 - November 1989
Howard University
Project Success
Washington, DC
September 1984 - June 1987
Eastern Senior High School
Washington, DC
September 1984 - June 1987
Chamberlain Vocational School
Washington, DC
Software
. Microsoft Office - Excel; Power Point; Microsoft Word and Outlook
Additional Skills
. Typing 80 wpm
References
Available upon request
Contact this candidate