Customer Service Manager

LAUREN MCCOMBS

**** ****** **** #*** ( San Diego, CA 92108 ( 714-***-**** (

*******.******@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated mathematics program graduate with proven data and business

analysis experience. Team player, attentive listener, and persuasive

communicator, focused on maximizing productivity and accuracy. Strong

relationship builder, adept at partnering with clients, staff, and

administration. Detail-oriented with acute mathematical modeling skills.

Proficient strategic planning, project assessment, writing, and marketing

abilities. Exceptional knowledge of explaining technical and mathematical

processes to colleagues at all levels.

RELEVANT COURSEWORK

Mathematical Modeling Numerical Analysis Differential Equations

Number Theory Abstract Analysis Modern Algebra

EDUCATION

Bachelors of Arts in Mathematics

University of California San Diego, San Diego, CA (2010)

NOTABLE STUDENT PROJECT

Media Consumption Modeling

Developed an equation to track media-based learning. Evaluated media

access and user preferences. Analyzed data sets spanning 8 years.

Managed project documentation and reporting.

COMMUNITY INVOLVEMENT

Power Behind Closed Doors, Television Program, San Diego, CA (2010)

Co-Creator and Co-Writer

Developed and analyzed strategic business planning. Partnered with

Time Warner Cable and university administration to produce a 30-minute

weekly program. Oversaw creation of 52 episodes. Managed special

projects. Maintained communication between corporate sponsors and

Producers. Secured guests, including business, government, and

university leaders. Drafted articles on politics and technology for

www.blast.com based on guest discussions. Designed and launched

www.powerbehindcloseddoors.com.

University of California San Diego, Chartered Alumni Book Club, San Diego,

CA (2009)

Founder

Managed financial budgeting. Secured corporate sponsorships.

Established the Board of Directors. Coordinated and recruited

speakers from publishing, academic, television production, political,

foreign

service, and local and international business fields. Led the

merging of the Student and Alumni Book Clubs.

PROFESSIONAL EXPERIENCE

Private Instruction, San Diego, CA (2004 - Present)

Tutor

Direct instruction across all subject areas. Develop individualized

and group lessons for elementary through college level students.

Assess and track performance. Build and retain the client base.

Freelance Website Development, La Jolla, CA (2010 - Present)

Designer

Deliver business website consulting services. Create page layouts.

Administer HTML programming.

ADDITIONAL CUSTOMER SERVICE EXPERIENCE

Harry's Coffee Shop, Server, San Diego, CA (2008 - Present)

Talbots, Stock Room Manager, San Diego, CA (2006 - 2008)

Red Robin, Server, San Diego, CA (2005 - 2006)

TECHNICAL AND LANGUAGE SKILLS

Microsoft Excel, Word, PowerPoint, and Access

Wolfram Mathematica and SPSS

Adobe Photoshop

HTML, SQL, Python, and MATLAB

Bilingual in English and Spanish

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