Human Resources Manager

********@*****.*** 954-***-****

Nancy Duran

P rofessional Summa ry

Over 12 years of professional experience in Human Resources Management. Highly

motivated, and ability to interact as part of a team with effectiveness in deploy

management objective.

Areas of Expertise

● Recruitment/ Staffing/ Coaching ● Workers’ Compensation

Benefits/ Unemployment

● FM LA/ FLSA/ OSHA ● Exit interview

Work Experience

Human Resources Manager

October 1998 to May 2011

AMER ICAN SALES AND MANAGEMENT ORGAN IZAT ION – M iami, Florida

● Direct the administration of human resource policies and procedures for eleven

s tates in North America (2,300 non-union employees)

● Recruiting, screening & hi ring, keeping turn over at its minimum

● Development and delivery of corporate t raining programs to guarantee

quality service and eliminate conditions that might lead to unwarranted law

suit

● Ensure compliance with compensation/bonus programs, County, State and Federal

l abor laws, Federal Aviation Agency and Customs Enforcement requirements

● Manage Workman's Compensation (keeping r isk modification factor low, within 1.05

and .90 range)

● Oversee employee payroll process, record keeping and attendance reports

● Conduct employee exit interviews with systematic recommendations to

senior management for effective hi r ing practices.

● Handle unemployment benefit claim maintaining low rate

Office Manager

J une 1994 to September 1998

AVENSA AIRL I NES – M iami, Florida

Supervised and controlled passenger t icketing and relationship management ensuring

passenger retention coordinating the t raining of new and existing personnel on

t icketing systems

Education

• PHR certification (pending test) B roward College (Present)

• Certified Workers’ Compensation Professional ( re-certified 12/2010)

• Human Resources Certificate ( UM-2003)

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