Customer Service High School

MaryAnn Railey

*** *** ***** ***** *********, CA 92028 Phone: 570-***-**** **********@*****.***

Objective:

I am searching for a fulfilling career where I can put my current skills to use and be a part of a successful employment team!

Professional Experience

Sovereign Bank– Lewisburg, PA

August 2010 May 2011

Personal Accounts Specialist

Key Results:

Processed transactions associating with customer accounts: such as, with drawls, deposits, check cashing, direct

deposit set up, issuing of official checks/money orders/bank checks/ bank certified checks/savings bonds (purchased

and redeemed).

Actively solved problems over the phone and in person with customer accounts such as: questions regarding overdraft

fees, fraud, direct deposit, accrued interest on checking accounts, savings accounts, certificates of deposits (CDs),

savings bonds, and general account maintenance via various different checking and savings account types.

Performed office work such as: filing, organizing office paperwork, faxing, and answering the telephone to assist

customers with their banking requests.

Back up vault teller (when the head teller was not available). In charge of distributing money to tellers upon request,

ordering money for the whole branch on a weekly basis, and selling money back to cash services (Dunbar). At the end

of the day in charge of balancing main vault and auditing tellers.

Performed daily, weekly, and month reports in regards to bank issued money orders, official checks, and newly opened

accounts.

Cross sold bank products to meet branch and teller retail sales goals for: checking, savings, CD’s, home equity lines of

credit, mortgages, and car loans.

Accurately completed settlements on a daily basis, with minimum errors.

Weis Markets Inc – Lewisburg, pa

March 2008 October 2009

Customer Service Representative

Key Results:

Handled two cash registers which valued over $2000, the lottery machine, & settling lottery register.

Dealt with customer complaints and refunds

Western Union certified: issued money orders, transferred money overseas & different states, in charge of money

coming in through Western Union for customer pick up.

Office tasks such as: answering the phone & filing paperwork.

Tomas Rivera Library UC Riverside

December 2006 december 2007

Office assistant

Key Results:

Organized and filed office paperwork, data entry using various programs including Microsoft office and Excel

Helped students find necessary resources via student and faculty projects.

Education

WESTERN GOVERNORS UNIVERSITY

(ONLINE) – SALT LAKE CITY, UT

December 2008 current

Bachelor of Science in Accounting

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concentrations: Corporate finance and Accounting, internal auditing, tax accounting

MaryAnn Railey Resume Page 1

FALLBROOK UNION HIGH SCHOOL

Fallbrook, CA

Graduated June 2006

Attained High school diploma

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MaryAnn Railey Resume Page 2

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