Software Sales

Fran taylor

***** ***** *** ****

Keithville, Louisiana 71047

Phone: 318-***-****

Email: ***********@*******.***

Summary of Qualifications

OVER 15 YEARS OF IT EXPERIENCE. PROVEN PERFORMANCE IN SYSTEMS ANALYSIS,

BETA TESTING, DOCUMENTING, CLIENT/EMPLOYEE TRAINING AND SUPPORT.

SELF-STARTER WITH EXCELLENT PEOPLE SKILLS AND WORK ETHIC.

EDUCATION

Diploma, Eunice High School

Bossier Parish Community College - Associates Degree - Computer

Information Systems (3.875 GPA) - With Honors

University of Phoenix - Bachelors of Science Information Technology

(3.875 GPA) - With Honors

Work experience

Systems Support Analyst - September 2007 - April 2010

AFS Logistics

Beginning to end project analysis responsibility for web based business

intelligence, cost analysis reporting application. Coordinate with

software vendor, programmers, managers, and end users to meet client

needs, expectations and assure issue resolution. Beta test and

troubleshoot software, validate data, and all other levels of quality

assurance. Implement, maintain and insure both user as well as data

security infrastructures. Coordinate and publish software upgrades,

updates, and changes to web server. Develop and publish technical

documentation, training materials, guidelines, and procedures. Conduct

online as well as classroom training. Create customized client reports

and web dashboards.

Client Support Analyst - March 2004 - September 2007

Software & Services

Troubleshoot and resolve client software, LAN/WAN and print issues.

Provide technical support, training, data conversions, and network

installations. Beta test and document new software.

Systems Administration Coordinator - Southern Region

August 2000 -March 2004

CenturyTel

Manage projects to implement new central office switches and equipment.

Work with corporate analysts and hardware department to set up and

implement engineering LAN/WAN network infrastructure in new

territories. Maintain software upgrades and licenses for all Plant

Facilities Engineering departments for the Southern Region.

Major Accounts Sales Associate/Budget Analyst - March 1998 - August

2000

CenturyTel

Led development team to create and implement cellular phone bill

analysis software program to enable Wireless Customer Care

Representatives to analyze corporate level client accounts of up to

1000 lines and recommend more cost efficient pricing plans. (VB6,

Access)

Maintain and upgrade Quick Quote, an estimating system used to

configure and estimate CPE and warranties. Analyze compensation data,

quota percentages and sales assurance. Create streamlined solutions

for compensation reporting.

Assist Major Accounts Manager in the preparation and presentation of

proposals. Work with customers to find solutions for telephony, data

network, voice over IP, and wireless needs. Provide training to

clients on Norstar key systems, and station design.

Computer Operator/Bookkeeper - Feb 1996 - March 1998

Live Oak Retirement Center -

Accounts payable, accounts receivable, billing, payroll, helping

residents and their families with billing problems. (AS/400 Main

Frame)

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