Customer Service Sales

Philip L. Johnson

**** ***** **** #****. ******, TX 75243

Cell: 214-***-****

**************@*****.***

Summary

Skilled in manufacturing and production. Strong background in customer service and sales. Quickly

masters new processes, technologies and machinery.

Production line assembly worker with two years experience in large manufacturing plants.

Skilled at quickly learning new processes, technologies and machinery.

Strong organizational skills with close attention to detail.

Manufacturing professional bringing two years in production and, as well as forklift operation. Results-

oriented with excellent interpersonal skills.

Assembly Line Worker with in a large scale manufacturing environment. Safety-conscious with a strong

attention to detail.

Highlights

B ackground in shipping and receiving Background in operations, productivity and

Accuracy assembly

Familiarity with electrical systems Expertise in loading and unloading

Expert in safety rules and operation Machining familiarity

P roficient in packaging, handling and

d elivering

E xperience

OHL- Wal-Mart Ware House Distribution 12/2014 to 07/2014

Order Puller/ Forklift Operator

Alliance, TX

Loads and unloads packages onto or from delivery vehicles, trailers, system carts. Lifts, carries, pushes

and pulls packages on a continuous and repetitive basis. Determines the appropriate system by scanning

packages, reading labels and charts, verifying numbers and memorizing information and sorts packages

accordingly. Pulled orders off of wrist scanner and processed accordingly. Operated forklift, followed all

s afety guidelines and procedures.

Sentinel Call Solutions (SHS) 04/2013 to 01/2014

Sales Associate

Euless, TX

Answered incoming and placed outbound calls. Handled customer inquiries both telephonically

and by email. Researched required information using available resources. Managed and resolved

customer complaints. Provided customers with product and service information when up selling

available products. Processed orders, forms and applications from qualifying sales. Followed up

customer calls where necessary and documents all call information according standard operating

procedures.

FedEx 12/2011 to 02/2013

Package Handler

Fort Worth, TX

Loads and unloads packages onto or from delivery vehicles, trailers, system carts. Lifts, carries, pushes

and pulls packages on a continuous and repetitive basis. Determines the appropriate system by scanning

packages, reading labels and charts, verifying numbers and memorizing information and sorts packages

accordingly.

Foot Locker 08/2009 to 1 0/2010

Sales Associate

Grapevine, TX

Performed routine customer service. Resolved all issues with customers concerning in-store purchases,

sales and accessories. Worked in a team environment, providing prompt and satisfying services. Reached

individual goals set forth by policy.

Ricoh Corporations 12/2008 to 0 7/2009

Warehouse Associate

Alliance, TX

Maintained cleanliness standards of the warehouse. Worked at a rapid pace to meet work deadlines.

Shipped, received, stocked paper products for Solo. Order pulling, material handling, loading and

unloading trucks. Operated powered and non powered Material Handling equipment.

Education

08/2010 to 06/2012

ITT Tech

Industrial Engineering Technology

Dallas, TX, U nited States

James W. Martin

High School Diploma

Arlington, TX, U nited States

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