Customer Service Registered Nurse

Kimeia Moore

**** ******** **.

Houston,Tx *****

PROFESSIONAL SUMMARY

• Microsoft word, Microsoft excel, Microsoft Power Point, Microsoft Communicator,

Microsoft outlook.

• Licensed Health Producer in 17 states.

• C.N.A certified.

TECHNICAL EXPERIENCE

MS Office, MS Word, MS Excel, MS PowerPoint, MS Outlook, Service Assistant, Student Advisor,

Customer Service Rep

PROFESSIONAL EXPERIENCE

MEMORIAL HERMANN HEALTH SOLUTIONS- CALL CENTER APRIL-2014 JULY-2014

HEALTH INSURANCE REP

RESPONSIBLE FOR ANSWERING INCOMING CALLS FROM PROVIDERS AND

MEMBERS

CHANGED PCP ON FILE FOR MEMBERS,CHANGED HEALTH PLANS FOR MEMBERS

PROVIDED PROVIDERS WITH EFF. DATE AND COVERAGE

HELPED MEMBERS FIND PROVIDERS IN NETWOK WITH THEIR PLAN

NOTATED THE ENTIRED CALL, TOOK APPROX. 50 CALLS PER DAY

XEROX CALL CENTER Aug 12 – May 13

Licensed Health Agent

• Responsible for day-to-day performance of Customer Center team to provide accurate,

timely, professional service.

• Worked closely on Quality Assurance to achieve goals by providing feedback and resolving

customer concerns.

• Ensuring Call Center Reports are complied and distributed to the rest of business on daily,

weekly, & monthly basis.

METHODIST HOSPITAL Sep 10 – Feb 12

Patient Service Assistant

• Develop and maintain patient care plans as assigned by registered nurse.

• Report all patient related activity to the senior management in a timely manner

• Take and record patient’s blood pressure, pulse rate, weight, temperature, and respiration rate

• Maintain the safety of patients

• Inspect and clean work area

• Change dressings of patients

LINCOLN TECH COLLEGE Feb 12 - Aug 12

Student Advisor

• Developed and implemented strategies to retain students.

• Handled students, staff, and faculty regarding student attendance, issues, concerns, and

general inquiries.

• Provided information on community resources such as daycare options, transportation,

medical facilities and banking options.

• Maintained continued communication with students by serving as the staff advisor for student

government and other student clubs and organizations.

• Ensured students concerns and inquires are resolved.

• Assisted the Director of Student Services in coordinating and implementing on campus

activities.

STERICYCLE CALL CENTER Aug 08 – Feb 10

Customer Service Rep.

• Answered telephone inquiries on products, and services

• Resolved problems of clients.

• Maintained a thorough knowledge of all banking products and services

WALMART Dec 07 - Jul 08

Customer Service

• Provides direct assistance to customers, co-workers, peers, etc.

• Provides customer service, including anticipating customer needs, suggesting alternatives and

problem solving, and is able to satisfy those needs with a minimum amount of supervision.

• Assists customers with bagging groceries and transportation to their vehicles.

• Performs cashier services; handling large amounts of money daily, operating an automated

cash register, process refunds, and conduct intercom announcements.

• Performs inventory control procedures by checking items for stocking from the

manifest/orders.

• Performs product placement and pricing duties.

• Ensures all tasks are performed in accordance to safety policies and procedures.

• Maintains a clean and organized working area in the facility.

EDUCATION

Music Business BA Degree

Full Sail University, April 2012 - present

G.E.D

Ivy Tech Community College, Oct 2010

Nurse Aide Certificate

Prime Way Institute, Jul 09

Contact this candidate