Quality Assurance Project

Mansi Shah

** *** ***, ******, ** *****

(US Citizen)

********.*****@*****.*** . Cell 215-***-****[pic]

Senior Business Analyst / Project Lead

Talented and highly motivated IT professional with extensive experience in

System Analysis, Application Development and Validation Testing. Proven

exemplary skills in time management, communication, complex analytical

engagements, mapping the business goals to solutions and finally

communicating results to senior management. Detail-oriented and resourceful

in completing projects; able to teach, train, and motivate with a 'team

player' attitude. Core competencies include:

Application Development / SDLC Business Process Design Scope Management

Requirements Gathering (JAD) / HTML Prototyping Data Modeling

Use Cases

Reporting & Communications Client/Vendor Quality Assurance

Relationship

End-User/Client Training Risk and Issue management Change Management

Professional Experience

UBS Financial Services, Inc (Jan 07 - Present)

Weehawken, NJ

Senior Business Analyst / Project Lead - Banking Products (Mortgages)

. Created a Dashboard for FA which provides insight into their client's

new/existing loans as well as provides marketing tools, calculators, rate

trend charts, helpful resources, etc which increased FA productivity by

50%.

. Simplified the current mortgage origination process by creating a web

service that gathers client/asset data and pre-fills the loan application

which decreased the overall loan processing time by 20%.

. Performed vendor software analysis and assisted the senior management in

choosing the right vendor solution that best provides maximum return on

investment and aligns with the companies long term strategy

. Led the business requirements gathering sessions with internal clients as

well as external vendor teams.

. Created working HTML prototypes and all other related documents during

the analysis and design phases (SOW, BRD, FRD, Process Flows, etc)

. Managed the communications/issue resolution between the business users,

internal development team and external vendor's development team

. Acted as a SME during the Quality Assurance phase, approved test

plans/test cases, supported QA team by gathering and consolidating test

data and operated as a dispatcher for QA defect tickets to development

teams

. Managed the department's vendor budget allocation, obtaining invoices

from vendors, getting them approved by the senior management and ensuring

timely payments

Business Analyst - Legal and Compliance

. Managed several high visibility client facing projects through the total

software development life cycle (SDLC) from inception and design to

development and implementation

. Led business analysis for a strategic project to develop an interactive

dashboard for financial advisors that increased their productivity by

200%

. Identified opportunities for synergy and integration in branch

operations delegation process; reengineered process to reduce branch

manager's performance time by 70%

. Performed cost benefit analysis for project sponsors to identify "maximum

value for dollar" projects

. Coordinated project initiation and JAD sessions to elicit requirements

from end-user clients; documented system specifications, use cases,

process flows and prototypes

. Managed the project through the UBS governance process (Technology

Assurance Process) to ensure compliance with the UBS and industry

standards

. Organized and conducted training workshops for senior business executives

and clients to educate them about new and enhanced system functionality

. Recruited, trained and mentored new junior analysts in the compliance

technology group

. One of the 10 employees selected for sponsored part-time MBA

Accenture (May 04 - Dec 06)

Business Analyst, Wyeth Pharmaceuticals - Web Application Development

Group Great Valley, PA

. Interviewed clients and documented procurements' As-Is and To-Be

processes for vendors to request hazardous material samples

. Translated business needs into actionable system specifications to

develop Material Request Tracking system

. Built logical data models (MS Visio) and HTML prototypes (Dreamweaver)

during the application design phase

. Managed offshore development progress and resolved issues between

offshore and onshore teams

. Developed web content management web sites using static HTML, ASP and

Interwoven TeamSite (such as Centrum.com, Advil.com, etc)

Deployment Analyst, Wyeth Pharmaceuticals - Commercial Sales Works Team

Collegeville, PA

. Designed and developed Deployment Roster System (Oracle back end with

Microsoft Access front end) for Wyeth sales team, which increased their

revenue by $10MM

. Architected entry/exit criteria to integrate Deployment roster, Training

and Mailing Vendor systems

. Developed dynamic reports (SQL queries embedded in Excel) for Wyeth sales

management to administer new hardware rollout schedule

. Established and implemented test strategy to ensure functional accuracy

of the system

Technical Analyst, Blue Cross Blue Shield - Member Benefits Group

Jacksonville, FL

. Led business analysis to create financial liability calculator for

providers to determine member responsibility during service life cycle

which significantly improved patient-provider relationship

. Managed expectations of stakeholders by maintaining visibility into key

issues, tracking project risks and providing regular project status

reports

. Created sequential swim lane diagrams to effectively communicate the

business needs to development team

Process Analyst, Wyeth Pharmaceuticals - Global Outsourcing PMO Group

Great Valley, PA

. Established new processes for risk management, time tracking and change

management to ensure operational consistency across all project teams in

Wyeth

. Tracked and improved internal and client team participation in using

operational processes on a daily basis

Ketron, Div. of Bionetics Corporation (Mar 02 - Sept 02)

Programmer Consultant (Co-op)

Warminster, PA

. Worked with team leads in developing market and research applications for

pharmaceutical clients

. Created web-based surveys for retails consumers to measure customer

satisfaction

Princeton Physics Plasma Laboratory (Mar 01 - Sept 01)

Database Developer (Co-op)

Princeton, NJ

. Upgraded the QA division's relational database management system (4th

Dimension) to a newer version

. Debugged stored procedures and created user-friendly GUI panels using the

new architecture

Technical Skills

Macromedia Dreamweaver Interwoven TeamSite SQL / SQLDBX

Visual Paradigm Microsoft Access UML

HTML/ASP TestTrack Pro TIBCO iProcess

Microsoft Office (Project, Visio, Word, IBM DB2 - Store Procedure

PowerPoint, Excel, Access) Builder

Education

Drexel University, Philadelphia, PA

June 04

B.S., Computer Science and Mathematics

. Dean's List achiever through the undergraduate

. Treasurer, Math and Computer Science Society

. Member of the UPE Student chapter

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