Customer Service Sales
Resume:
Lorena A. Simpson
NJ-***** Jersey City
E-mail: *******.*******@*****.***
Tel.: 646-***-****
My objective is to leverage my experience while continuing to be
challenged. I have over 15 years of experience working for global service
providers delivering logistics intelligence products and customized
services. My background in Sales Management, Account Management, Project
Management and Customer Service Management represent a unique combination
of disciplines. Personally, I have the drive and determination to
consistently achieve success as a leader in all of the organizations that I
have worked with in the past and trust to be an excellent contribution to
my future employer.
Summary:
. Over 15 years of experience in freight forwarding business.
. Developed excellent relationship with operations, sales staff, vendors
and customers.
. Experienced in various aspects of goal setting, customer service, sales
and their training.
. Demonstrated knowledge in staff administration, problem solving and
team Mgt.
. Have excellence of records in international sales and related network.
Professional Background
2007 - 2010 Country Sales Manager Austria, Jas Forwarding Vienna,
Austria
. Independent and focused National Sales Manager from the very initial
stage in Austria planning Sales Budget, developing rapidly Sales
Revenue with potential accounts and targeting new businesses that
boosted our revenue positively by 25% in the first year.
. Developed product Ocean from non-existent to become the second
profitable core business within the first year and reaching to the
top 5 in the region ahead Germany in 2010; Also fully responsible
for negotiation as well targeting high profitable businesses like
Bulk and oversized transportations.
. Keep an excellent level of communication with partners, vendors,
associates, branches, carriers and customers. Improved new service
contracts with specific vendors and carriers that allowed the branch
to be more competitive by reducing fix costs.
. Very skilled in targeting qualified RFQs and Tenders as well as
aggressively negotiate pricing and follow up with Sales team and all
related decision makers within the network.
. Maintain a close business relationship with Global Key Accounts both
nationally and internationally.
2005 - 2007 National Sales Executive, EGL (Eagle Global Logistics)
Vienna, AT
. Strong motivated National Sales Executive reporting to VP EMEA,
maintain full responsibility for creating and managing national Key
Accounts and also developing relations to potential Global Key
Accounts and decision makers on site.
. Improved the product Ocean by consolidating volume and loading on
site. Implemented LCL traffic via German ports but also boosted the
FCL volume handled locally.
. Increase the Intercompany business by targeting and producing
potential opportunities as well as sales leads both national and
International following up activities and updating sales related
records (CRM).
. Responsible of marketing activities, lobbying, participation in
exhibitions and related events of the industry sponsored by major
exporters or directly from the Austrian International chamber of
Commerce.
. Target big Accounts in the vertical markets with proofed records in
the Pharmaceutical industry as well as in the Steal bulk market.
2000 - 2004 Sales Order Administrator EMEA, GTCO CalComp Vienna, AT
. Sales order administrator covering duties such as inventory
management, after sales support and reverse logistics as well as
distribution across Europe to our customers.
. Familiar with E-commerce and material distribution.
. Responsible for the entire administrative aspect of the logistics as
well as supervision of hired warehouse staff in a third country
Distribution Center.
. Implemented outsourcing of fiscal related activities, contributed to
improve maintenance and accuracy of records to Fiscal
authorities.(Intrastaat)
1996 - 2000 Customer Service and Regional Claim Manager, KLM Dutch Royal
Vienna
. Customer Service administrative duties and routing cargo as well as
ground handling manipulation involved.
. Strong Customer support and Sales assistance in regard to pricing on
high volume cargo.
. Regional Claim Manager fully responsible for evaluation and
administration of claims from eight countries up to final financial
decisions accordingly to the terms of conditions.
1994 - 1996 Export Manager Assistant, Cargoplan (Air Express Intl.).
Vienna, AT
. Acquire strong skills in all fields of exportation as well as transit
and import processes, started working independently handling accounts
related with South and North America.
. Very skilled in customs filings, also international customs
regulations.
. Communicate with branches within the network and help to coordinate
sub routing and contribute to generate SOPs for specified accounts to
improve processing time and feedbacks.
EDUCATIONAL BACKGROUND
2006 Six Sigma principles and Practice, EGL Internal Training.
2006 Compliance to work and generate contracts with US Government
Agencies, EGL
2002 INCOTERMS 2002 (Update) Arbitrary Rights, Intl. Chamber of
Commerce
2002 Bank Businesses International, Guidelines ER500. Intl. Chamber
of Commerce
1997 - 2001 Business Administration and Logistics, Univ. of Business and
Adm. Austria
1996 Claim Management in the Air freight Industry, KLM Cargo
1994 Basic Cargo Training and Dangerous Goods Handling, Austrian
Airlines.
1992 - 1993 International Business Administration College, Team Work Ass.
1988 - 1992 Studies in translation English/Spanish, Vienna International
University
1984 - 1987 High School Graduation. Private School "Carmela Carvajal de
Prat", Chile
OTHER SKILLS
Microsoft XP, 7, Professional (Excel, Power Point, Outlook, Word, and
Access)
Known Operating Systems: AS400
Languages: Spanish (native), German (fluent verbal, written), English
(fluent verbal, written).
Contact this candidate