Management Service
Resume:
Business IT Professional with ** Years of extensive experience in IT
services, operations/support, and process engineering. Strong analytical
and detail oriented skills. ITIL Subject Matter Expert (SME) with great
focus on IT Asset Management (discovery, inventory, lifecycle, processes
documentation), CMDB, and Change Management
SUMMARY:
. Architect with 16 years of progressive experience in developing,
customizing and administering, BMC Remedy Action Request System and
ITSM suite in different versions 5.x/6.x/7.1/7.5/7.6 with strong API
experience.
. Expertise in Installing, Configuring and Maintaining BMC Remedy AR
System 5.x/6.x/7.1/7.5, Remedy Mid-Tier, Remedy Email Engine and ITSM
Suite.
. Architecture and implementation of enterprise management systems,
including bare-metal and application Provisioning /decommissioning.
. Owner of Atrium Discovery and Dependency Mapping (ADDM) applications.
. Expert level Experience in successful ITSM implementations of BMC
Remedy for version 7.0/7.1/7.5/7.6 and strong experience in SRM
2.2/7.6, Data Management Tool, Import tool, ADDM (Discovery tool),AIE
. Expertise in Designed integration with a highly available xMatters (
Alarmpoint ) notification engine and Mobile Gateway with Remedy
using java client and integration agent.
. Expertise in CMDB, Service Level Management (SLM), BCAC (Marimba), BMC
Analytics tools, Custom Applications.
. Extensive Knowledge in customization of Service Request Management (
SRM ) application to access ITSM applications
. Expertise in foundation data configuration and process configuration
and Integration of BMC Remedy ITSM, which includes Incident
Management, Problem Management, Change Management, Asset Management
and Service Level Management.
. Extensively worked on reporting tools such as Business Objects Crystal
Reports, AR System Reports for report generation, and integration into
various AR System applications.
. Demonstration of ability to be a project driver and team leader -
thorough knowledge of features of all recent versions ARS - Experience
with ARS plug-ins, ARS 7X, ITSM 7x, ITSM Asset/Change/SRM/Incident/
. Strong database knowledge with SQL server, Oracle, Sybase experience.
. Proficient in Designing, Developing and testing workflows for new
applications and customized existing applications using Forms, Active
Links, Filters, Escalations, Guides and Menus to meet business
requirements and optimal performance standards.
. Expertise in installing and upgrading Remedy version (6.x to 7.x) on
various Operating systems like Windows/UNIX/Linux and database
environments including Oracle/SQL Server/IBM DB2.
. Expertise in maintaining Data Integrity by manipulating data (in
Oracle 8i, 9i, 10g, SQL Server 2000/2003/2005), using SQL queries.
. ITIL Certified consultant with expert knowledge in implementing ITIL
standards, Incident management, Problem management and Change
management procedures.
. Coordinating with Team leads and Project managers in managing software
development life-cycle (SDLC) including Requirement gathering,
Analysis, Design, Installation, Development, Testing and Deployment.
Creating ER Diagrams using Microsoft Visio.
. Excellent analytical, problem solving, communication and interpersonal
skills with ability to interact with individuals and give
presentations for other departments and clients.
. Very strong scripting with Perl and Shell (ksh/bash/BeanShell),
Python/Java scripting experience.
. Significant experience in all aspects of Technical development
methodologies and process management
. Experience with application integration methodology and data
architecture and enterprise architecture
. Experience- regulatory exposure - ITIL methodology -Custom application
conception -
SKILLS:
ARS Remedy: Expertise in ARS Family Suite including Remedy API, ARUSER,
ARAdmin, Remedy DSO, Remedy Midtair, Ostream
Migrator, FlashBoards, ARS Remedy( 6.x) ARS
Remedy(7.x), ITSM ARS Remedy, (7.x), SRM,Globalization of ARSapplications, Remedy DSO pools,
CMDB,ADDM, Remedy/LDAP/AREA LDAP integration
O/S: HPUX, Solaris, Windows 95/98, 2000, XP, Windows NT,
and Linux
Languages: Java, VB, C#, C++, Perl, HTML, XML, JSP,
SQL, SQL * PLUS, Pro *C, PL/SQL
IDE: DOTNET, Visual C++ 6.0, Visual Basic 6.0, MFC, SDK,
JDK, SQL FORMS 4.0, Crystal Reports (10.0),Cognos
Reports. Ant, JUnit, log4j, Eclipse, IntelliJ idea,
Scripts: CGI, Perl, C shell, K shell, Bourne shell, VB
Script. Python, Jython, Beanshelll.
Source Code Control: SCCS, Sablime, and PVCS.
Databases: Sybase, ORACLE, INFORMIX, SQL Server, DB2, MS Access 8, SQL
Anywhere, FoxPro, Dbase IV, and Btrieve.
Project Management: MS Project, Visio EXCEL, MS Project, Microsoft Word,
PowerPoint, and MS Schedule+.
PROFESSIONAL EXPERIENCE:
Warner Brothers: Remedy Solution Architect (Feb 2014 -
Present)
In this project I am responsible for Overall design, develop & Architecture
performance upgrade of BMC ARS Remedy applications or services to Warner
Brother clients. This project involved full implementation, customization
and administration of ITSM 8.1 Suite,including Atrium CMDB, Atrium
Discovery and Dependency Mapping (ADDM) tool,Incident Manegement,Problem
management, Service Request Management,Change Management,Asset Management,
Deploy, configure ITSM 8.1 in enterprise environment.BMC Monitoring tools.
Install, configure, and customize BMC BPPM and other BMC tools such as
Patrol
Implement integration's with BMC Remedy applications
Draft technical installation, configuration and customization specification
documents
Estimate level of effort to design or deploy products or solutions
Work with other team members to develop and implement an end-to-end
enterprise monitoring solutions.
Environment : BMC ARS 7.x, ARS 8.x,ITSM 7.x,Atrium CMDB,Midtair,Java,,Oracle(11g),Apache, Tomcat,WebSpear web servers, Crystal Reports,SQL
Server,BEM, netcool, foglight
HHC New York: Remedy Solution Architect (Sep 2012 - Jan 2014)
In this project I am responsible for Overall design, develop & Architecture
performance upgrade of BMC ARS Remedy applications or services to HHC
clients. This project involved full implementation, customization and
administration of ITSM 7.6.3 Suite,including Atrium CMDB, Atrium Discovery
and Dependency Mapping (ADDM) tool 7.6.x,XMatters ( Alarmpoint ) Incident
Manegement7.6.x,Problem management 7.6., Service Request Management
2.2/7.6,Change Management 7.6.x,Asset Management 7.6.x,SLM 7.6.x. Deploy,
configure ITSM 8.1 in enterprise environment.BMC Monitoring tools BMC
Capacity Optimization(BCO), BMC Performance Assurance (BPA,) BMC MainView
Auto OPERATOR,
BMC ProactiveNet Performance Management (BPPM),ProactiveNet suite and
components and an in depth knowledge of BPPM architecture.
Install, configure, and customize BMC BPPM and other BMC tools such as
Patrol
Implement integration's with BMC Remedy applications
Draft technical installation, configuration and customization specification
documents
Estimate level of effort to design or deploy products or solutions
Work with other team members to develop and implement an end-to-end
enterprise monitoring solutions.
Responsibilities:
. Design, development, customization and administration of Remedy-based
systems that align with ITSM Suite 7.6.x and Configuration Management.
. Installed and upgraded and configured all Remedy ITSM 7.6.x suite
applications which includes IM, PM, SRM, CMDB, ADDM, CM, AM, SLM, AIE.
. Deployed and implemented Atrium Discovery and Dependency Mapping ADDM
infrastructure tool to monitor servers, networks, and databases.
. Leaded a team of developers, as required, to develop custom TPL
patterns and Atrium CMDB mappings.
. Managed CMDB updates and customizations to support ADDM deployments.
. Extensively Installed configured and customized SRM 2.2/7.6 to
Integrate with BMC Change management and CA-Asset Management Systems.
. Supported integrations to several BMC and third party systems,
including Netcool, IBRSD,XMatters AlarmPoint, BEM,ADDM, SCCM, LDAP and
web service integrations
. Customization of SRM according to the client's requirements and
Configure with respect to backend applications i.e. Incident and
Change Management
. Build several Catalogs using AOT, PDT and SRD.
. Extensively created Service Request Definitions using SRM 7.6.3
. Extensively used AIE to integrate external sources to update CMDB re-
conciliation engine.
. Participate in discussions with various organizations to ensure
Service Desk CMDB contents and structures are aligned with other
corporate processes and best practices.
. We evaluated Service-Now application for certain groups in the
organization.
. Extensively Created forms, Views, Active Links, Filters, escalations
and menus (Work Flow Objects) for customizing the Out of the box
Service desk applications.
. Highly enhancing BMC Incident OOB workflows per business needs.
. Extensively used remedy web services for authenticating user login
credentials before consuming in to external web based system from HPD:
Helpdesk.
. Extensively providing production support and administer ARS Server,
SRM 2.2 and ITSM applications.
. Integrated SLM/SLA with Incident/Problem/change modules.
. Experience in building universes and creating complex and Ad-Hoc
Reports using Business Objects. Managing Security by Adding, Enabling,
Disabling and Deleting of Users/Groups and the granting of privileges
using Supervisor.
. Excellent understanding of Data warehousing concepts and their
implementation, has applied the technology cross platform on several
applications.
. Extensively used Data Management Tool (DMT) for Foundation data loads
and Migrating data from one server to other.
. Involved in installations & configuring the BMC Remedy 8.0 POC
project.
. Responsible for System test plan execution & user acceptance tests.
. Responsible for Remedy Production Support team to assist users.
. Demonstrated and train Remedy ITSM modules to business managers and
supervisors.
Experience in Installation administration, Integration and maintenance
of BMC Monitoring tools.
Experience in Performance Management and Capacity Planning for Mid to
Large scale IT infrastructure using various BMC Tools.
Environment : BMC ARS 7.x, ARS 8.x,ITSM 7.x,Atrium CMDB,Midtair,Java,,Oracle(11g),Apache, Tomcat,WebSpear web servers, Crystal Reports,SQL
Server,XMatters, BEM, netcool, foglight
KPMG: Remedy Solution Architect (July 2011 - Aug 2012)
In this project I am responsible for Overall design, develop & Architecture
performance upgrade of BMC ARS Remedy applications or services to KPMG
clients. This project involved full implementation, customization and
administration of ITSM 7.6.4/7.5 Suite,including Atrium CMDB, Atrium
Discovery and Dependency Mapping (ADDM) tool 7.6.4,XMatters ( Alarmpoint )
Incident Manegement7.6.4,Problem management 7.6.4, Service Request
Management 2.2/7.6,Change Management 7.6.4,Asset Management 7.6.4,SLM
7.6.4.
Responsibilities:
. Design, development, customization and administration of Remedy-based
systems that align with ITSM Suite 7.6.4 7.0.01 /7.5 and Configuration
Management.
. Installed and upgraded and configured all Remedy ITSM 7.6.4 suite
applications which includes IM, PM, SRM, CMDB, ADDM, CM, AM, SLM, AIE.
. Deployed and implemented Atrium Discovery and Dependency Mapping ADDM
infrastructure tool to monitor servers, networks, and databases.
. Leaded a team of developers, as required, to develop custom TPL
patterns and Atrium CMDB mappings.
. Managed CMDB updates and customizations to support ADDM deployments.
. Extensively Installed configured and customized SRM 2.2/7.6 to
Integrate with BMC Change management and CA-Asset Management Systems.
. Supported integrations to several BMC and third party systems,
including Netcool, IBRSD,XMatters AlarmPoint, ADDM, SCCM, LDAP and web
service integrations
. Customization of SRM according to the client's requirements and
Configure with respect to backend applications i.e. Incident and
Change Management
. Build several Catalogs using AOT, PDT and SRD.
. Extensively created around 100 Service Request Definitions using SRM
7.6.4
. Extensively used AIE to integrate external sources to update CMDB re-
conciliation engine.
. Participate in discussions with various organizations to ensure
Service Desk CMDB contents and structures are aligned with other
corporate processes and best practices.
. We evaluated Service-Now application for certain groups in the
organization.
. Extensively Created forms, Views, Active Links, Filters, escalations
and menus (Work Flow Objects) for customizing the Out of the box
Service desk applications.
. Highly enhancing BMC Incident OOB workflows per business needs.
. Extensively used remedy web services for authenticating user login
credentials before consuming in to external web based system from HPD:
Helpdesk.
. Extensively providing production support and administer ARS Server,
SRM 2.2 and ITSM applications.
. Integrated SLM/SLA with Incident/Problem/change modules.
. Experience in building universes and creating complex and Ad-Hoc
Reports using Business Objects. Managing Security by Adding, Enabling,
Disabling and Deleting of Users/Groups and the granting of privileges
using Supervisor.
. Excellent understanding of Data warehousing concepts and their
implementation, has applied the technology cross platform on several
applications.
. Extensively used Data Management Tool (DMT) for Foundation data loads
and Migrating data from one server to other.
. Performed and Upgraded AR Server and ITSM suite applications from 6.x
to 7.6.4.
. Responsible for System test plan execution & user acceptance tests.
. Responsible for Remedy Production Support team to assist users.
. Demonstrated and train Remedy ITSM modules to business managers and
supervisors.
Environment : BMC ARS 7.x,ITSM 7.x,Atrium CMDB,Midtair,Java, Perl,
Python,html,jsp,cgi,
Solaris(10),ShellScripts,Oracle(10g),Perl(5.00),MicrosoftDotNet,VB,Microsoft
.Net,XML,HTML,XML,Apache, Tomcat,WebSpear web servers, Crystal,SQL
Server,Sybase
AttivaSoft: Remedy Solution Architect (Feb 2010 - June
2011)
This Project involved Complete implementation and deployment of ITSM
product such as IM, PM, SRM, CMDB, ADDM, CM, AM, SLM, AIE
Responsibilities:
. Installed ARS 7.5, ITSM 7.6, Midtier, CMDB, SLM, AIE, Seamless
Connecter.
. Configured ITSM 7.6(Asset Management),Midtier,AIE, LDAP, Seamless
Connecter
. Configured and imported foundation data and software licenses data.
. Created staging forms to import purchase order Data.
. Involved in integration between CMDB and ITBM, ADDM, SCCM, Asset
Tracking, Nlyte, People Soft
. Managed the scope of client requirements from an ADDM perspective.
. Participates and capable of leading in the recovery of an ADDM
solution deployment for the client.
. Used Reconciliation to identify, compare and merge datasets from
external data sources into CMDB
. Developed new modules in defect management (Defect Management process,
which is a key component of the Product Quality Identity Process) and
Request for Enhancements (RFE) enables Engineering to effectively plan
and schedule new features into existing or future product releases.
. Key Support for Service Request Management (SRM) application includes:
create service request definitions (SRD), define SRD levels, process
definition templates (PDT), application object templates (AOT),
navigational categories, questions library, advanced interface forms
(AIF).
. Extensively created Service Catalogs using SRM 2.1/2.2
. Performed administering the Development, QA and Production ARS Servers
. Performed Remedy upgrades from ARS 5.1.2/6.3/ to 7.0
. Responsible for license issuance and tracking and support production
environment.
. Integrated and mapped the external databases to Remedy Applications
using View form and Vendor Form - new features of Remedy 5.0
. Created Forms, Filters, Active links and Escalations for work flow
. Extensively migrated workflow objects and data using Remedy Migrator 5
and import and export tools.
. Involved in migration and deployment of the universes and reports
across multiple domains
. Heavily created reports using Business Objects functionalities like
queries, slice and dice, drill down, cross tab, master detail
reports, etc
. Resolving loops using contexts and aliases to remove the cyclic
dependencies.
Environment : BMC ARS 6.x,7.x,ITSM 7.x,Atrium CMDB,BMC ADDM,Midtair,Java,
Perl, Python,html,jsp,cgi, Solaris(10), Shell Scripts,ORACLE (9.X),
Oracle(10g),Perl(5.00), HP(11.0), Microsoft DotNet,VB,Microsoft.Net,MSFT
VB,(Crystal,SSAS,SSRS), MS SQL Server 2005,XML,HTML,XML,Apache,
Tomcat,WebSpear web servers, PHP,Groovy
Bear Stearns/JP Morgan: VP/Remedy Technical Lead Developer (July 2005 -
Sep 2009)
Worked as a Remedy Lead Developer responsible for developing, enhancing
and administrating the Custom applications and ITSM Suite.Involved in
remedy up-grades,development of new workflows for Helpdesk, Change
Management, and Asset Management applications.
Responsibilities:
< Daily maintenance and support, user account creation, troubleshooting
and administration of the Remedy Applications and 24/7 supporting the
Remedy support mail box.
< Developed strategy implementing ARS Remedy architecture.
< Developed Asset automation architecture strategy and Involved with
Remedy Asset Management and Remedy Helpdesk Change Management
validation implementations.
< Extensively involved in on site production support and user support
also involved
< Extensivly involved writing Perl, Python, Shell, and C, scripts to
support Remedy Workflow, fixing and enhancing remedy helpdesk.
Involved in Help center WEB Server development also, used extensively
Java,CGI,html,jsp, Oracle,Sybase,MS SQL Server as well as other UNIX
tools like nmake, awk, software packaging.
< Extensively Involved in Design and Developing various WEB Interfaces
and Reports to HelpCntr to use various departments to Create and
update Helpdesk tickets using Java Servlets and html, jsp, cgi
technolofies.based on Tomcat and Apache web servers also .used Visual
Studio ASP.NET.
< Involved in Crystal Reports Design and Development to Generate Reports
from Remedy Database.
< Extensively Involved in writing Remedy Workflow, used the entire ARS
Family Suite including ARUSER, ARAdmin, Remedy Web, Ostream Migrator.
< Extensively Involved in Various software Tools Installation of Clients
and Server Software including Configuring the software, Data
Migration.
< Extensively Involved in Oracle, Sybase, MS SQL Server based
application Development and deployment
< Installed and configured both server and client software of
GenerationE Resolve software. Designed and developed user interface.
Environment: BMC Remedy Action Request System 6.x/7.x, BMC IT Service
Management Suite 6.x/7.x, BMC Remedy Change Management 7.x, BMC Remedy
Asset Management 7.x, BMC Remedy Mid-Tier 6.x/7.x, Remedy Migrator 7.x,
Remedy Import 6.x/7x, Windows XP/server 2003, MS SQL Server 2005, Apache
Tomcat 5.5.x, Crystal Reports XI, SQL Navigator. Java, Perl,
Python,html,jsp,cgi,Solarsis(10), ORACLE (9.X), Oracle(10g),ORACLE 8.1.6,
Perl(5.00), HP(11.0), SUN,DotNet,VB,GenerationEResolve,Sybase(11.0), C++,
Java, C, Lotus Notes, Crystal Reports (10.0),Peregrine Service
Center,IBMwebtop,
T-Mobile: Remedy /.Net Technical lead Consultant on T-Mobile Work (Jan 05-
July 05)
Order request project system for Client Requests Trouble Situations for T-
Mobile users globally. Current Job functions include Lead Remedy./Net Web
development, and integration with Net Expert and ARS Remedy using .NET, C
#, ASP.NET. Design and Develop Work Order in Net ASP WEB replacing all
Remedy forms and work flow with ASP WEB Forms using C#.
Developed .Net Remedy API interface to connect ARS applications from .Net.
Involved in connecting Remedy Interface with Java applications, used the
entire ARS Family Suite including ARUSER, ARAdmin, Remedy Web, Ostream
Migrator.
Designed and Developed Remedy Approval Server.
Environment: ARS 512, ARS (6.0), MS SQL Server(2000),Crystal Reports,Cognos
Reports,Perl(5.0),NetExpert,Crystal
Reports(9.0),CGI,Oracle9i,Java,J2e.Oracle(9i)
IBM Global Services - Warner Bros, (Jan 04- Dec 04)
Management/Asset Management/Change Management/ HELPCTR/SERVICE request
project system for Client Requests and Trouble Situations for WB users
globally. Job functions include Lead Remedy application development and
integration with other systems services. Provide design solutions that
align with ITSM/ITIL standards and satisfy business requirements. Design
Remedy application services to ensure high performance, high reliability
and supportability. Create Remedy architecture/development roadmap with
deliverables and business value drivers. Develop Service Management roadmap
incorporating remedy Roadmap, system management tools and process
development/maturity. Provide project management of remedy development life
cycle. Define and grow Remedy development standards, services and support
Evaluate third party tool solution as required. Conduct training to
educate customers and team members for support and services provided.
Document all engineered solutions including ongoing maintenance
requirements. Evaluate and recommend improvement measures. Extensively
Involved in writing Remedy Workflow, used the entire ARS Family Suite
including ARUSER, ARAdmin, Remedy DSO, Remedy Web, Ostream Migrator.
Environment: ARS 512, ARS (6.0), MS SQL Server (2000), Crystal Reports,
ITSM (5.5), Java, J2e
Johnson&Johnson Pharmaceuticals, Raritan, NJ (May 03- Jan 04)
Senior Consultant/Remedy Technical lead on Problem
Management/AssetManagement/ChangeManagement/ HELPCTR/SERVICE request
project system for Client Requests and Trouble Situations for J&J users
globally.
1. Across a broad technical spectrum, interact directly with client staff
and management in analyzing situations and resolving issues. Graphic
communications include architecture diagrams, data models, and navigation
maps.
2. Developed new migration architecture plans and software needs and Data
Migration roll out plans and Lead the Upgrading the all the servers from
ARS 4.5 to ARS512.
3. Developed Globalization strategy architecture plans and software designs
and implemented Globalization of ARS applications in to Spanish,
Japanese, and German.
4. Developed DSO architectural plans and Implemented Remedy DSO pools and
Lead the implemententation of Remedy/LDAP/AREALDAP integration.
5. Developed System operational Procedures including architecture details.
6. extensively Involved in writing Remedy Workflow,used all of the ARS
Family Suite including ARUSER, ARAdEmin, Remedy DSO, Remedy Web, Ostream
Migrator,FlashBoards
7. Environment: ARS 4.5, ARS (5.12), Solarsis (2.6, 2.8), ORACLE (8.17,
9i,), ORACLE 8.1.6, Perl (5.00), HP (11.0), Sybase (11.0), Cognos
Reports, Java, XML, Actuate Reports, Crystal Reports, Remedy EIE, ITSM
(5.5) ARS (6.0 beta), Web sphere. Web logic servers.
DEUTSCHE BANK, WTC, NYC (July 01-April 03)
Consultant/ Remedy Technical Lead
Responsible for applying Remedy ARS technology and designing systems to
achieve client business objectives. Provide overall technical leadership
for engagements within major client relationships. Work closely with
project team and engagement managers to provide coherent direction for
clients. Across a broad technical spectrum, interact directly with client
staff and management in analyzing situations and resolving issues. Graphic
communications will include architecture diagrams, data models, and
navigation maps.
8. Lead Problem Management/Asset Management HELPCTR project system for
Client Requests and Trouble Situations for Deutsche Bank users and
traders globally.
9. Developed strategy implementing reporting architecture.
10. Developed Asset automation architecture strategy and Involved with
Remedy Asset Management and Remedy Change Management validation
implementations.
11. Extensively involved in on site production support and user support
also involved in Telemon paging software development
12. Involved writing Perl, Shell, and C, scripts to support Remedy
Workflow, fixing and enhancing remedy helpdesk. Involved in Help center
WEB Server development also, used extensively Oracle, as well as other
UNIX tools like nmake, awk, software packaging
13. Involved in Crystal Reports Web server to Generate Reports from Remedy
Database.
14. Extensively Involved in writing Remedy Workflow, used the entire ARS
Family Suite including ARUSER, ARAdmin, Remedy DSO, Remedy Web, Ostream
Migrator.
15. Extensively Involved in Remedy Tools Installation of Clients and Server
Software including Configuring the software, Data Migration.
16. Extensively Involved in Oracle Version 8i based application
Development.
17. The Environment includes ARS 4.5, ARS(5.0),Solaris(2.6), ORACLE
(8.0.3), ORACLE 8.1.6, Perl(5.00), HP(11.0), Sybase(11.0), C++, Java, C,
C++, Telemon, Lotus Notes, Crystal Reports (8.0)
18. Environment: ARS 4.5, ARS(5.0),Solaris(2.6), ORACLE (8.0.3), ORACLE
8.1.6, Perl(5.00), HP(11.0), Sybase(11.0), C++, Java, C, C++, Telemon,
Lotus Notes, Crystal Reports (8.0)
BEAR STEARNS, Whippany, N.J 06/00 - 06/01
Senior Consultant/Remedy Technical Lead
Remedy Helpdesk project system for Client Requests and Trouble Situations
for Bear Stearns' users and traders globally. Duties involved writing Perl
scripts to support Remedy Workflow and Netcool Gateway. Involved in Help
center WEB Server development and used extensive CGI as well as other UNIX
tools and involved with Remedy ARS workflow Development and trouble
shooting.
Involved in Crystal Reports Web server to Generate Reports from Remedy
Database.
Environment: HP- UX(11.0), Perl(5.0), CGI, Remedy
(4.0),SYBASE(11.0),Oracle(8.0),Visual C++(6.0), Netcool Gateway,
SYBASE(11.9), Crystal Reports(8.0), Development Under SUN, NT and HP UX
Environment.
AT&T Solutions, Florham Park, N.J. 05/97 -
05/00
Senior Consultant/Technical Lead
. Played Major role in design and Development in Global Client Support
Center (GCSC) project "GEMS" Ticketing is the platform sub system for
gathering and processing information on client requests and trouble
situations for 50 clients like Merrill Lynch, MasterCard, Citibank,
and American Express.
. Involved in Remedy workflow, writing shell scripts, psf files, make
files, extensively used UNIX tools like awk and other UNIX tools.
Involved extensively Sablime and HP Software Depot.
. Extensively involved in writing deployment documents and deployed ARS
software packages, involved in production cutovers and solved UAT and
production issues. Involved in training users.
. The GEMS Project is a Client /Server based product, developed using
the Remedy Action Request system as a platform. The Remedy AR System
provides customizable trouble ticket functionality and its
administration tool provides a development platform. AR Systems is
used to develop the GEMS GUI and its corresponding event based logic.
GEMS connect to external ASSET systems for getting circuit
information. GEMS connect to the external systems through GEMS User
Process, which is developed using C++, and Orbix-MT (3.0.1). The
communication between GEMS GUI, AR System, and the GEMS User Process
is developed using OLE/COM. GEMS also contain C++ external servers
that communicate with the User Process. GEMS also Contains Common
services, which contain C++ class libraries, common CORBA IDL, common
middleware services, and common server templates, which are used by
all C++ processes.
. The Environment includes Visual C++ 6.0 on NT 4.0, C++ on HP-UX 11.0,
VisiBroker CORBA for C++ 3.3, Remedy ARS 4.0.2, SYBASE (11.0), ORACLE
8.1.6, Rogue Wave 7.0.6, Tivoli(3.6.1), Cisco works 2000, Cisco
. The Environment includes Visual C++ 6.0 on NT 4.0, C++ on HP-UX 11.0,
VisiBroker CORBA for C++ 3.3, Remedy ARS 4.0.2, SYBASE (11.0), ORACLE
8.1.6, Rogue Wave 7.0.6, Tivoli(3.6.1), Cisco works 2000, Cisco
. Designed and coded "Almedica Drug Labeling system Quick Reference
"which shows all the help screens with information coming from the
resource file(MS WINDOWS&VISUAL C
. Designed coded Almedica Serialized Inventory Tracking System which is
user friendly pharmaceutical study database package involved user
interface screens and reports in MS WINDOWS using MS ACCESS, VISUAL
BASIC.
. Designed and coded Almedica Work Order Database in MS WINDOWS using MS
ACCESS, VISUAL BASIC.
. Designed and coded Make Zero Project in MS WINDOWS&VISUAL C++ to allow
AlmediFox software users to make selected image files to zero bytes.
This allows reports remain consistent, while regaining disk space for
images which are no longer needed.
. Designed and coded Packaging Diagram Editor in (MS WINDOWS Visual
C
. Tested software using Pen based computer in Windows environment,
installed software on Pen computer learned Pen Computer techniques
while working in Windows.
Lucent/AT&T Tech Bell Labs, Red Bank, N.J. 01/94 -
04/97
Consultant
. Involved in Design and development of Globe View -2000 Broadband
System project is a Cutting-edge solutions with ATM technology. This
multimedia revolution is assisted by Asynchronous Transfer Mode (ATM)
technology that allows data, voice, image, and video to be carried
simultaneously over the same medium. Introduced in 1993, Lucent
Technologies' GlobeView-2000 Broadband System is a family of products
for building ATM-base networks. The system based on (UNIX/C++,
X/Motif) and BaseWorX applications
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