Customer Service Administrative Assistant

DENISE LEWIS

347-***-**** ** McKeever Place

********@***.*** Brooklyn, NY 11225

SUMMARY

Information Technology Professional. Training Consultant/ IT System

Support.

Trained all new employees in every application.

Produced daily metrics reports for senior management.

Supervised and monitored department employees.

IT support in all applications, including Reuters, Windows XP, FCI,

SBlinx, SBTV, WEBNAS, Palm Pilot, scanning, Remote Access.

PROFESSIONAL EXPERIENCE

FBI (New York, NY) Present -Part Time

Administrative Assistant

. Assist Clients in applying for FBI and Good Conduct back Ground Check

. Book keeping and record keeping of all returned application

. Prepare records for customer pick up.

CITIGROUP GLOBAL MARKETS (New York, NY) 2004-2008

IT Application Support

Provided telephone support to retail financial advisors/trading desk

systems/administrators on proprietary and non-proprietary systems.

Provided immediate response and able to quickly troubleshoot all

problems arising with trades

Handled all trading/technology issues, including internal and

external applications.

Provided trade support for placing orders in the order management

systems/NextGen order entry and Mates System for market

orders/options/commodity & mutual fund orders in-house.

Provide brokers with technical support in areas of system

development and market data.

Provided service for the following applications:

Windows NT and XP

NextGen; In house, Windows XP and NI based application.

Market Data and Reuters; an outside vendor which supplies data

information including stock quotes, company trading & monitors

information on Dow Jones.

FCI-Mainframe/DOS application that is word and symbol command

driven.

FCLinx; in-house intranet application.

SBTV; an in house satellite system that broadcasts the market.

FCNAS; Financial Consultant New Account System used to open, modify,

and approve accounts.

Palm Pilot; how to HOTSYNC from the workstation to the Palm.

Scanning; used for document scanning to maintain proper records such

as account application and trust agreements.

BALLY TOTAL FITNESS (Brooklyn, NY) 2003-2004

Accounts Payable

Recorded 1,000 of vendor invoices for payment daily.

Communicated with vendors on invoice issues.

Processed invoices in VAS system and research.

Assisted manager with weekly time sheets/ vacation schedules

Provided weekly and monthly expense report to engineering

supervisors and managers.

Organized and maintained files.

PROFESSIONAL EXPERIENCE (continued)

GRUNTAL & COMPANY (New York, NY) 1991-2002

Mutual Funds Representative

Established broker/dealer agreements and handled changes.

Researched, processed, and monitored distribution of commission.

Networked ACATS transfers; physical certificates from customers, fee

processing, transfer of share.

Worked as liaison between firm/fund/transfer agents.

Researched problem accounts.

SECURITIES SETTLEMENT CORPORATION 1984-1991

Supervisor/Central Receiving of Certificates &

Registered Mail

Handled reorganization; mergers, name changes and stock splits.

Applied necessary legal documents, verified items of deceased

clients.

Forwarded information to transfer agents.

Verify bearer bonds, checked that bonds are still outstanding and

not stolen.

Set up transfers/ship delivery instruction/release certificated from

safe keeping.

Worked as liaison between firm/fund/transfer agents.

Customer service/clerical duties

Researched problem accounts.

EDUCATION

INTERBORO COLLEGE (New York, NY)

Associates in Accounting and Business Management; GPA 3.05

SKILLS

Hardware: IBM PC.

Software: Windows 98, XP, Excel, Word Perfect.

Systems: ADP, APD Decwriter III, DTC Terminal, VAS.

Contact this candidate