Customer Service Manager

Sandi Byrne

*** **** ******, *** ****, Texas ****9 843-***-****

Work Experience

Digital Imaging Processer

July 2010 - December 2010 Americas Press League City, Texas

. Operating three imaging machines for printing; Heidelberg, Kodak,

Digimaster

. Preparing books for printing on Adobe Acrobat 9 Pro

. Responsible for quality, layout and paper supplies

Public Relations - Production Coordinator for Government Projects -

Printing

2007 - 2008 Computec Traffic Systems League City, Texas

. Represent corporation at trade shows promoting traffic systems and

equipment

. Advertisement & printing design

. Government project management: Publications, bid preparation, and

documentation

Office Manager

2004 - 2007 Traffic Engineering & Controls League City, Texas

. Assisting agencies with federal grants

Owner

1984 - 1998 Applied Design Printing Seabrook, Texas

. Responsible for all aspects of a new business including equipment,

location, personnel and the most important; to establish a client base

. Our staff served a diverse client list in the Clear Lake area such as

City of Seabrook, Municipal Court, Police Department, Hunters Quest

Magazine, restaurants, yacht brokers, marinas and many other

businesses

. Communicated with client to ensure customer satisfaction from concept

to finished product

. Oversee projects and control job costs in materials, labor and work

with outside vendors

. Coordinate and prepare projects from design, prepress, and print shop

staff

. Establish production scheduling to meet project due dates and to

monitor progress to ensure utilization of all outside sources,

materials, manpower and equipment resources

Print Shop Manager

1983 - 1984 D.Armstrong Company Houston, Texas

. Communicate with clients and coordinate all phases of commercial

printing

. Oversee prepress and press operations until job completion

. Purchasing materials

. Estimation

Printing Coordinator

1981 - 1983 Franklin Printing Company Atlanta, Georgia

. Communicate with clients and assist new franchise owner to succeed in

the printing business

. Follow job through each stage of printing process

. Estimation and cost control

Production Coordinator and Estimator

1977 - 1981 Ivan Allen Company Atlanta, Georgia

. Communicate with large sales force by estimate and supply support for

all printing projects

. Proofreading and follow up until completion

. Maintain system for customer inventory, negatives and artwork

. Ordering materials

Print Inside Sales

1975 - 1977 Atlanta Blue Print Atlanta, Georgia

. Customer service

. Design and proofing

. Follow Up

. Pricing

References

. Provided upon request

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