Project Management
Resume:
Jackie Zhuang
** ****** ***** ****, #***, Medford, MA 02155
************@*****.***
Summary
Fifteen plus years of experience and a proven track record of
accomplishment in planning, implementing, and integrating packaged
BI/CRM/ERP software solutions for enterprise clients in various industries.
Over 20 end-to-end project experience in large complex BI and CRM projects
involving multi-application, multi-team, and multi-department across client
organization. Demonstrated success in building up BI practice capability
and driving operational improvements and cost savings. Responsibilities
include business development, practice/delivery management, project
management, resource management, etc.
Specialties
Operational Management Project management
P&L Management Resource Management and Development
Solution Design Business Development
Experience Highlights
Consulting / Practice Management
. Business Development - Provide presales, conduct sales presentations,
negotiate contracts, manage account/client relationship
. Operational Management - P&L, budget and forecast, analyze finance,
and drive cost efficiency
. Delivery Oversight - Oversee all projects, direct functional and
technical consulting, provide best practice guidance, manage customer
expectation and satisfaction
. Practice Development - Develop and implement hiSoft AMS (Application
Management Service) framework, AMS KT methodology, and dual-shore
delivery model and methodology. Develop SLAs with client based on
ITIL standards and best practices. Develop and expand consulting
service offerings and capabilities.
Project Management
. Direction - Establish and communicate project vision and objectives
with clients
. Governance & Processes - Establish project governance model and
facilitate change management with client, develop project management
processes and documentations, e.g. project plan, communication plan,
issues and risk document, status reports...etc.
. Management - Develop project plan, manage scope, manage and
communicate project status, identify and manage project dependencies,
identify and mitigate risks and contingencies, understand and align
with client's environment and operational processes, coordinate and
manage vendors and client staff, understand and manage client
expectations
. Finance - Develop project budget, manage actual to budget
. Review & Guidance - Review technical and functional deliverables,
follow best practice and methodologies, direct project activities,
mentor team members
Resource Management:
. Recruit - Interview and select employment and contract candidates
. Retain - Manage consultants and delivery staff (30+), develop staff
career plans, conduct performance appraisals (30+), identify
development opportunity and mentor members to reach the next level
. Organization - build up BI practice dual shore organization from near-
scratch
. Training -- Identify training areas, develop training program based on
delivery demand and individual career interests
Employment / Roles
hiSoft Envisage, Inc.
2002 - Present
Global technology service provider
Director of PSS (Packaged Software Systems) (2009 - Present)
Responsible for hiSoft's Oracle BI and Siebel CRM consulting practice.
Manage a total of 30 delivery staff including US consultants and offshore
developers.
. Took over CRM practice in 2011, increase revenue by 17% for 1st half
compared to 2010.
. For FYI10 BI practice, achieved 100% revenue target, over achieved
GM $ target by 25%
. Up-sold Oracle BI and CRM implementation projects, nearly doubled
consulting project revenue at a key account
. Successfully managed multiple million-dollar size Oracle BI
implementation projects
Senior Delivery Manager (2006 - 2008)
Responsible for AMS (Application Management Services) and consulting
project delivery oversight.
. Successfully managed $3M multi-year AMS contract to meet production
support and maintenance SLAs, achieved year over year cost reduction
and continuous process and quality improvements
. Developed AMS processes and methodology. Established and
implemented ongoing operational improvement processes. Created AMS
delivery offering and capability.
. Built up offshore development team and delivery capability from
scratch, effectively supported US consulting projects and increased
profit margin
. Successfully leveraged and expanded Oracle CRM BI to Oracle ERP BI
delivery capability
Project Manager / BI Architect / Principal Consultant (2002 - 2005)
Responsible for Oracle BI project management, Oracle BI / Siebel
Analytics application functional and technical delivery
. Managed multiple projects with on-time, within budget delivery.
. Participated in and contributed to client's Kaizen events aiming to
improved project quality and improve processes
. Developed BI strategy and roadmap. Design future BI system
architecture that would reduce total cost of ownership, improve
reporting efficiency and business responsiveness, help client to
increase revenue and profitability, and improve data quality.
Recommended multi-phase BI roadmap to replace the as-is disparate
systems and redundant processes.
. Provided project stage review on all BI functional/technical
documents (e.g. requirement document, Kimball matrix, data model,
ETL design document, BI design document, report design document,
security design document, etc.)
. Gathered requirements, performed dimensional data modeling, and
designed BI application architecture.
. Led technical team on implementation projects (Oracle BI, Siebel
Analytics, and Siebel CRM), oversaw technical delivery, provided
guidance and review on data modeling, technical architecture, ETL,
application design and performance tuning
. Developed and conducted end-user training
Don't forget the versions of the software!
The same order like Siebel projects. 1st row, last employment before
Siebel Systems. 2nd row, the next older employment etc..
Blue Cross Blue Shield Horizon
2001 - 2002
Health insurance provider
Principal System Analyst
Responsible for Siebel CRM implementation
Extraprise 2000 -
2001
Senior Consultant
Responsible for Siebel CRM implementation
MRO.COM/PSDI 1998 -
2000
MRO software & service company (acquired by IBM in 2006)
Integration Architect
Responsible for software integration with packaged ERP software (e.g.
Oracle Financial, PeopleSoft, and SAP).
Rockport Trade Systems, Inc.
1996 - 1998
Global sourcing and supply chain software & service company (acquired by
QRS in 2000)
Director of R&D
Responsible for R&D and technical support
Education
Harvard University Extension School Certificate of Business
Administration and Management
Northeastern University Completed 7 out of 12 courses
for M.S. in Computer Science
State University of New York at Albany MS Atmospheric Science
Peking University, P.R.China BS Space Physics
Industry
Financial Services High Tech Medical / Healthcare
Telecommunication Automotive Utilities
Applications & Tools
Oracle BI / Siebel Analytics (e.g. Sales, Service, Finance, Order
Management ...etc.)
Siebel CRM (e.g. Marketing, Call Center, SFA, Field Service,
eService...etc.)
Oracle EBS (Finance, OM, Service, Inventory etc.)
PeopleSoft (Finance, Project, ...etc.)
MRO (Asset Management)
Database Platforms (Oracle, DB2, SQL Server)
ETL (Informatica, SQL)
Microsoft Office
Microsoft Project
Visio and Other Data Modeling Tools
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