Customer Service Assistant
Resume:
Kirti Bavdekar
Santa Rosa, CA 95404
********@*****.***
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OBJECTIVE
An entry level position in any clerical and administrative services.
EDUCATION
Bachelors of Commerce (B.Com.) from Mumbai University, India
Masters of Commerce (M.Com.) from Mumbai University, India
Diploma in Human Resource Management
EXPERIENCE
eOne Infotech, Mar 2004- May 2005
Human Resource Assistant
. Computed yearly, quarterly, and monthly benefits and payroll totals
for employees of all units.
. Coordinated orientations and exit interviews for part-time and
temporary employees.
. Assisted managers with hiring procedures, screening of candidates,
coordinating interviews.
. Maintaining all employees records and resume bank.
. Compiled documents and make sure all documents have been acknowledged
by signatures.
. Filing and recording daily closing sheets and all other important
documents related to consultants.
. Copy, sort, and file records of office activities, business
transactions, and other activities.
. Providing information to supervisors, co-workers, and subordinates by
telephone, in written form, e-mail, or in person.
Baron International Ltd., Nov 2000 - Dec 2003
Accounts Assistant
. Assistant in payroll preparation by calculating all time sheets and
related duties.
. Involved in Invoice assessment, billing and budgeting.
. Accountable for going to the bank, collected deposit slips when they
return from the bank.
. Prepared sales invoices, refund and agency commission checks.
. Attended telephone inquiries and managed all written correspondence to
customers.
. Preparation and distribution of various AR financial statements like
consumer credit, consumer rebates and agent commissions.
. Handled tasks related to cash disbursement and cash reconciliation.
. Prioritized and coordinated office work flow, when supervisory
responsibilities were handed out.
. Developing specific goals and plans to prioritize, organize, and
accomplish work.
. Operate office machines such as photocopiers, facsimile machines,
voice mail systems and personal computers.
Computer Station Inc. Dec 1999 - Oct 2000
Customer Counselor
. Providing proper guidance to customers and helping them in course
selection.
. Handling inquiries and Sales management
. Answered inbound calls in support of customer needs.
. Open, sort and route incoming mail, answer correspondence, and prepare
outgoing mail.
. Review files, records, and other documents to obtain information to
respond to requests.
. Assisted in the development of new policies and procedures.
. Assisted in the training of new customer service representatives and
associates.
. Managed correspondence from clients, suppliers and other sources.
. Communicating with people outside the organization, representing the
organization to customers.
COMPUTER SKILLS: MS Word, Excel, Internet, E-mail, Power point, MS Office
XP and Types 40 wpm.
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