Sales Engineer

Lorene Woody

**** *** ****** **********, ********** 94566

925-***-**** ***********@*******.***

TECHNICAL WRITER

Extensive experience in writing clear and concise steps for technically

detailed procedures and explaining the conceptual information needed to

understand a topic. Effective in presenting technical information in the

classroom and live web presentations. Accustomed to performing in

deadline-driven environments.

TECHNICAL SKILLS

Software: Flare, RoboHelp, Camtasia, FrameMaker, Dreamweaver, Microsoft

Live Meeting and Microsoft Office Professional, SharePoint

PROFESSIONAL EXPERIENCE

Quest Software 1999 - 2010

Technical Writer (Quest Software 2005 - 2010)

Created and maintained all user documentation for SQL Tuning software

products.

. Wrote online help providing step-by-step instructions with

conceptual explanations to illustrate how to use all aspects of

technical programs, when to use them, and why.

. Provided classroom and live web-based training for technical support

representatives.

. Designed and created video demos highlighting main features in

software products for sales and customer training.

. Created blog articles and technical items for online communities.

. Provided up-to-date product information on Sharepoint for the SQL

Tuning products

. Links to writing samples:

http://sqloptimizeroracle.inside.quest.com/pageloader.jspa?sbinPageNam

e=TT_AllTopics.htm

http://www.toadworld.com/BLOGS/tabid/67/EntryID/363/Default.aspx

http://www.toadworld.com/BLOGS/tabid/67/EntryID/367/Default.aspx

Senior Systems engineer (Lecco Technology 1999 - 2005)

Responsible for creating product documentation, customer training, and

technical support in a small company environment. Worked closely with

account sales executives to conduct sales presentations to prospective

customers.

. Created online help, release notes and other product documentation.

. Developed courses and conducted classroom and web-based training for

customers.

. Provided technical hotline support and documented solutions.

. Created web knowledge base for customer support and wrote technical

solutions.

. Worked with account executives doing pre-sales product

demonstrations.

. Conducted a step-by-step product walk-through over the phone for

prospective customers.

. Staffed trade show booth, presenting product demos and answering

technical questions.

. Presented SQL Tuning sessions at database user group conferences.

The First Church of Christ, Scientist 2009 - 2010

Contract Assignment - Technical Writer

Designed and created user documentation and instructional video

tutorials for end user application software.

. Wrote online help for browser based software, articulating complex

technical concepts for users of varying levels of technical

understanding.

. Worked closely with development team, testing the program for work

flow and bugs.

. Recorded video tutorials providing visual instructions on how to use

product.

. Link to online help and video tutorials:

http://help.concordworks.com/

The First Church of Christ, Scientist 1998 - 1999

Contract Assignment - Technical Writer and Technical Support

Designed and wrote online help and provided technical support for end

user application software.

. Wrote Quick Start manual, online help, and step-by-step tutorials.

. Tested the program and documented corrective action.

. Provided technical hotline support documenting all cases and

technical solutions.

. Designed support web site to provide customers with problem

resolution and updates.

Venture SystemSource 1997 - 1998

Senior Systems Engineer

Conducted sales presentations at customer locations along with account

executives providing in-depth technical information.

. Worked with account executives conducting sales demonstrations and

pre-sales prototypes.

. Presented product demos and answered technical questions at trade

shows.

. Wrote product installation manual.

. Trained technical staff with in-depth understand of product.

Pilot Software 1994 - 1997

Systems Engineer (1997)

Worked with a team of account executives and technical pre-sales

engineers to conduct sales presentations for customers. Helped

customers throughout the trial period of OLAP software product.

. Team member on the direct sales force working with the Account

Executives planning and giving pre-sales presentations and software

demonstrations.

. Developed prototypes of software using the customer's data.

. Answered requests for proposals.

. Presented product demos and answered technical questions at trade

shows.

Senior Technical Support Rep (1994 - 1997)

Provided technical support to professional IT customers.

. Technical support involved staffing the hotline, providing

information to customers and consultants, diagnosing technical

issues, reporting bugs to the development team, testing new versions

of the software, and writing technical documentation.

. Represented the support department on the product development team,

providing input for consistency of design, usability, and customer

feedback.

. Developed and conducted technical courses for internal trainees.

Education

BS in Systems Development Principia College Elsah, Illinois

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