Customer Service Data Entry
Resume:
* * * * * I N G S T R E E T, A P T. B, M A L D E N, M A 0 2 1 4 8
* * * . * * 7 . 4 8 5 4 • E VA T A L A R O @ C O M C A S T . N E T
E S T H E R VA T A L A R O
OBJECTIVE
To obtain an administrative position within an organization that provides opportunity for growth.
PERSONAL ATTRIBUTES
Solid educational and employment background with 8 years in a financial environment
Knowledge of various office procedures with proven efficiency of clerical and administrative responsibilities
Highly motivated team player with the ability to prioritize and adhere to time constraints
Strong organizational, interpersonal and communications skills combined with sharp attention to detail
Ability to complete tasks with accuracy and efficiency
Proficient in many aspects of daily clerical functions including general office applications
SKILLS
ACCOUNTING AND SPREADSHEET APPLICATIONS • EXCEL • LOTUS 123 • DATA ENTRY • WORD PROCESSING
ONBASE COMPUTER PROGRAM • ALPHABETIC SHORTHAND • MACHINE TRANSCRIPTION • DICTAPHONE
FILING AND RECORDS MANAGEMENT • FUJITSU MULTI LINE SWITCHBOARD CONSOLE • MICROFILM FICHE READER
OFFICE TECHNOLOGY • OFFICE ADMINISTRATION • MICROSOFT OFFICE • OUTLOOK EMAIL APPLICATION
FOX PRO DATA ENTRY SOFTWARE • GENERAL OFFICE APPLICATIONS • COREL DESKTOP PUBLISHING SOFTWARE
EMPLOYMENT HISTORY
M & S Service Bureau / New Beverage Publications, Boston, MA 2008 PRESENT
DATA ENTRY – CREDIT REPORTING / OFFICE CLERK
● Perform data entry on a daily basis by entering information regarding delinquent accounts, new licenses and transfers
Into the company database using FOX PRO Software system
● Work closely with wholesalers, distributors and the ABCC regarding retail delinquencies, payoffs and
licensing issues using email, fax and phone correspondence to resolve daily issues with retailers and vendors.
● Handle telephone inquiries and assist retailers by giving relevant information regarding their delinquency
status and providing additional services when needed
● Print and distribute weekly license information and delinquency reports to 45 wholesalers and the Alcohol
Beverage Control Commission.
● Faxing, filing, errands and miscellaneous tasks when needed on a daily /weekly basis
● Assist with editing and proofreading of Beverage Journal using Corel Ventura publishing software
East Cambridge Savings Bank, Cambridge, MA 2000 – 2007
GENERAL OPERATIONS CLERK / SWITCHBOARD OPERATOR / RECEPTIONIST
● Implemented a new returned mail system within the department that streamlined the returned mail process
Bank-wide, thus incorporating more organization throughout and reducing the amount of unnecessary postage
being used on a monthly basis resulting in a significant annual savings
● Performed a wide range of clerical duties which include: revising, filing, faxing, copying and records management
● Input and printing of error free correspondence and reports using Office 2000 software program
● Responsible for researching customer bank transactions, monthly statements and check requests using
Microfiche reader and Onbase computer program
● Handled telephone inquiries, made appropriate referrals and transferred incoming calls to their proper destination Using Fujitsu
multi-line switchboard console
● Assisted the Investment Services, Retail Banking and Ira departments with miscellaneous projects and tasks
● Deal professionally, courteously and efficiently with the public and fellow employees
North Shore Liquors, Revere, MA 1993 – 1999
ASSISTANT MANAGER / CUSTOMER SERVICE REP / CASHIER
● Interacted with customers and vendors
● Oversaw deliver of products, processed payments via check and prepared invoices for inventory
● Maintained the store with managerial capabilities to ensure organization and efficiency
EDUCATION
NEWBURY COLLEGE, BOSTON, MA 1993 – 1996
Associates Degree in Business Management and Administrative Assistant Studies
Dean’s List for excellence in academic studies and maintaining a 3.6 GPA for 3 consecutive semesters
REFERENCES
JIM SILVA
TECH SUPPORT CONSULTANT
Avlis Consulting
55 Clarendon Street
Boston, MA 02117
8:30 am – 4:00 pm
Monday – Friday
CURRENT CO-WORKER
PETER STONE
OWNER
Owner, Manager
M&S Service Bureau
55 Clarendon Street
Boston, MA 02117
8:30 am – 4:00 pm
Monday – Friday
CURRENT SUPERVISOR
ROBERTA MCCABE
Assistant Vice President, Deposit Services Department
East Cambridge Savings Bank
Operations center
344 Cambridge Street
Cambridge, MA 02141
617-***-**** ext. 2330
8:30 am – 4:00 pm
Monday – Friday
FORMER SUPERVISOR
JACQUELINE ZINNI
Switchboard Operator / Receptionist
East Cambridge Savings Bank
Operations center
344 Cambridge Street
Cambridge, MA 02141
8:00 am – 12:00 pm
Monday – Friday
FORMER CO-WORKER
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