Customer Service Sales

JOHN W. POWELL CONFIDENTIAL

RESUME

***** *. ***** **.

Surprise, AZ 85379

Telephone: 602-***-****

Email: ***********@*****.***

OBJECTIVE: To combine BUSINESS MANAGEMENT and SYSTEMS ADMINISTRATION

education with diverse background and experience to join a

dynamic project-oriented team. Broad level of experience can

be applied to HRIS, RETAIL, and INFORMATION SYSTEMS positions.

KEY STRENGTHS:

. Entrepreneurial...business development skills

. Exceptional analytical skills

. Highly motivated and very well organized

. Extremely flexible

PROFESSIONAL EXPERIENCE

Front Desk Customer Service: Dr. Joe T. Hayashi - Surprise, AZ

Was originally hired in this position to help facilitate the conversion of

office from paper charts to a paperless environment. I learned the front

desk position while focusing on scanning all documents into system. Office

is now completely paperless and running smoothly.

(July 2010 - Present)

Direct Sales Agent: Dish Network - Chandler, AZ

Inbound sales position selling Dish satellite TV service. Responsible for

taking incoming calls, following call flow, describing benefits to Dish TV

service, and selling product. (Aug,

2009 - July 2010)

Sales Associate: Sears - Glendale, AZ

Working on straight commission, responsible for meeting customer needs by

developing a needs assessment, asking open-ended questions and establishing

a rapport with the customer. Have gained considerable product knowledge

and, after initial training period have consistently met or exceeded

departmental sales goals. (April, 2009 - Aug, 2009)

Website Developer: FunWithFotos.com - Surprise, AZ

As owner/developer of this online store, responsible for learning software,

developing website, search engine optimization, online marketing and

miscellaneous other Internet related tasks. Also responsible for

processing orders, creating product and shipping finished goods. Recent

projects include:

. Development of informational internet blog to promote personalized

products.

. Complete overhaul of Internet site to conform to Google search

engine optimization standards.

. Development of fundraiser program for non-profit organizations.

(November, 2007 - Aug 2009)

HRIS Administrator: Ping, Inc. - Phoenix, AZ

Primary responsibility is to administer the Human Resources database.

Duties include application design and implementation, database query and

analysis, report writing, and user support. Some recent accomplishments

include:

. HR Website development and implementation

. Systematic company-wide salary increase process

. Prototype succession planning application (2000 -

2007)

Project Developer: Total Dental Administrators, Inc. - Phoenix, AZ

Designed and implemented database software in MS Access. The software was

in use when I left four years later. We were in the process of scaling it

up to SQL Server at the time, a process made simpler because of prior

planning. Other duties included network administration and technical

systems support. (1996 - 2000)

EDUCATION/TRAINING

MBA Degree: Keller Graduate School of Business Management - 2004

BS, Information Technology: Devry Institute of Technology - 2001

BS, Information Systems: University of Phoenix - 2000

Excellent References Provided Upon Request

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