Customer Service Manager

Summary of Qualifications:

V Highly adaptable Administrative Professional with 20+ solid years

of diverse experience accompanied by a strong customer service

orientation

V Successful in program coordination and account management with

sharp organizational skills and a practical, ethical approach

V Well-developed verbal and written communication skills with

proficiency in MS Word, Excel, PowerPoint, Publisher and Outlook

Office Administration & Management:

. Revitalized the reputation of a faltering educational facility by

revamping programs, recruiting new staff, and establishing a

renewed image through team building strategies and community

awareness

. Responsible for providing high level, confidential administrative

support for Senior Vice President of Marketing and Legal Counsel

of Corporate Insurance Company

. Demonstrated a consistent track record in project supervision with

the ability to meet deadlines and complete assignments in a highly

productive manner

. Entrusted with client, project and employee files to ensure

confidentiality and consistency

. Successfully negotiated all vendor accounts as Program Director to

optimize facility operations utilizing limited budgets for all

supplies, equipment and services

. Responsible for interviewing, hiring, training and performance

reviews of staff

. Developed and implemented policies and procedures to ensure

operational compliance; performed related policy presentations to

distribute company policy

Marketing & Public Relations:

. Managed national marketing campaigns and promotions annually;

requested to participate in a variety of teams as a result of

successful prior events

. Created advertising and marketing materials (direct mail, print

ads and email distribution)

. Re-developed various company websites, maintained site updates and

revisions

. Developed marketing and recruiting plans that steadily increased

activity and productivity of the Admissions Department for private

educational facility

. Organized events/fundraisers to promote programs and foster

relationships

Program Coordination:

. Developed dynamic methods of preparation and presentation for

program courses

. Successfully created and delivered training programs for

instructional staff resulting in increased confidence and improved

transition from trainee to established employee

. Improved placement statistics by generating industry-targeted

Business Course with interactive networking activities to

cultivate professional job seeking skills for graduates

Account Management:

. Actively managed and supported client accounts, supervised team

productivity to ensure exceptional attention to customer needs

. Prepared creative presentations and bid packages in conjunction

with account team utilizing unique product lines to provide

tangible solutions for individual clients

. Coordinated and supervised project installations to ensure design

requirements, proper methods of construction and client

satisfaction

Employment Experience:

. Program Director - Rizzieri School for the Healing Arts, Marlton,

NJ (2004-2009)

. Account Executive - Office Environments Incorporated, Pennsauken,

NJ (2001-2002)

. Executive Assistant - Reliance Reinsurance Corporation,

Philadelphia, PA (1998-2000)

. Office Manager - Neil K Johnson Architect, Moorestown, NJ (1996-

1999)

Asst. Advertising Studio Manager - Strawbridge & Clothier,

Philadelphia, PA (1984-1993)

Education:

Associates Degree/Commercial Advertising & Design, Art Institute of

Philadelphia, PA

Interior Design, Advertising Design, Photography, Staging & Set

Design, Marketing Concepts

Executive Development Course, Strawbridge & Clothier, Philadelphia,

PA

Completed six-month Executive Training Course to foster corporate

management skills

Leadership Wisdom Course, Rizzieri Consulting, Inc. - Marlton, NJ

Received Certificate for completion of six-month Leadership Skills

Course designed to develop innovative management styles and creative

problem-solving concepts

NACCAS Accreditation, Philadelphia, PA

COMTA Accreditation, Savannah, GA

Received Certificate(s) for completion of Accreditation Course

required for application submission by Educational Institutions in

compliance with Accrediting Standards & Criteria

Community Outreach Events:

American Red Cross Blood Drive - 2009

American Cancer Society's Relay for Life, 2005-2009

Arthritis Foundation's Jingle Bell Run, 2005-2009

Food Bank of South Jersey Food Drive, 2006-2009

Earth Month - Aveda/Clean Ocean Action 2005-2009

Center for Cancer of Cherry Hill, 2005-2008

Franklin Institute Celebrates the Heart, 2005-2007

Extreme Makeover Home Edition, 2007

Adventure Aquarium Fathers Day, 2007

WMMR Camp Out for Hunger, 2006

Virtua Women's Symposium, 2005-2006

Habitat for Humanity, 2006

Susan Komen Race for the Cure, 2006

National MS Society - Muscle Team Event, 2005

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