Customer Service Data Entry
Resume:
Esi Tetteh
La Puente, CA *1744
*********@***.***
OBJECTIVE
To obtain a position where I am able to apply my knowledge and skills, as
well as, gain additional experience.
EDUCATION
California State Polytechnic University, Pomona, CA
* Bachelor of Science Degree in Finance, 2007
* GPA: 2.7
SKILLS
* Proficient in Excel (V-Lookups, Macros, Pivot Tables), Word,
PowerPoint, Lotus Notes, Publisher, Outlook, AS400 and Oracle
* Working knowledge of Microsoft Access & QuickBooks
* Typing speed of 55 WPM
* Great 10 Key by Touch
* Great Communication and Writing Skills
* Internet Research Abilities
EMPLOYMENT HISTORY
Transportation Night Billing Clerk, Estes West Express, City of Industry,
CA: February 2010 - Present
* Heavy data entry of freight bills (25-30 bills per hour) into AS400
* Use of NMFC codes to classify freight
* Print travel copies for drivers
* Audit bills entered into AS400 for accuracy
* Copy and scan paperwork for international shipments
* Scan bills
* Create file folders for bills
* Answer and transfer calls
Transportation Billing Coordinator, Technicolor, Ontario, CA: November
2008 - July 2009
* Worked as long term temporary employee through Ledgent
* Heavy data entry of freight bills into Oracle and AS400
* Print, review and mail 3000+ invoices weekly
* Format invoices by using V-Lookups, Macros, Sort, Filter and Subtotal
Functions
* Data manipulation in Excel to create and bill invoices
* Generate reports in Oracle and AS400
* Calculate fuel markups
* Research billing discrepancies
* Send emails for EDI to be transmitted to vendors
* Maintain and file vendor contracts
* Operate envelope stuffing and postage machines
Accounting Assistant, Parents Television Council, Los Angeles, CA:
September 2007- July 2008
* Maintain daily cash report for bank accounts
* Prepare journal entries for bank and investment accounts
* Post accounts payable invoices, cash receipts, bank activity, credit
card donations, employee reimbursement forms
* Post monthly employee credit card statement charges
* Assist in coding invoices to general ledgers
* Assist employees on coding credit card transactions and reimbursement
forms
* Prepare bank deposit slip for checks and cash and deposit at bank
* Assist with bank and credit card donations reconciliations
* Make calls to cancel accounts and check payments on accounts
* Process Paypal credit card donations online
* Work on special projects as needed by CFO
* Create spreadsheets and data entry
* File, organize and maintain invoice files, journal entries, checks,
credit card statements, and investment accounts
* Copy, fax, print and scan documents
* Perform Internet research
* Act as backup to office administrator when absent
Call Center Customer Service Representative, Kelly Media Group, Upland,
CA: November 2007-March 2008
* Answer inbound calls
* Assist customers with online purchases
* Process online credit card transactions
* Trancribe audio files for special customer orders
* Send emails to manager regarding incomplete customer orders to be
fixed
Contact this candidate