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Customer Service Management

Location:
Rockledge, FL, 32955
Posted:
July 20, 2011

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Resume:

EDUCATION

UNIVERSITY OF FLORIDA

Gainesville, Florida

Master of Science in Management June 2011

Major: Management

Core GPA: 3.3

UF Semester Abroad - Rio de Janeiro, Brazil

Summer 2011

RELATED COURSEWORK: Logistics/Operations Management; Professional

Communications; Organizational Behavior; Finance; Social

Entrepreneurship; Professional Writing; Managerial Economics;

Managerial Accounting; Hospitality Management; Managerial Statistics;

Marketing Management

Bachelor of Science August 2010

Major: Agricultural and Biological Engineering

Core GPA: 3.46

UF Semester Abroad - Dublin, Ireland

Summer 2008

RELATED COURSEWORK: Safety in Engineering; Technical Writing;

Engineering Mechanics: Statics; Mechanics of Materials; Elements of

Dynamics; Fluid Mechanics; Heat and Mass Transfer; Engineering

Statistics; Industrial Hygiene; Elements of Electrical Engineering;

Computer Methods in Civil Engineering

NASA Undergraduate Space Academy, Cape Canaveral, Florida

December 2008

WORK EXPERIENCE

SHANDS AGH MBU/LDU, GAINESVILLE, FLORIDA JULY 2007 - NOVEMBER 2007

Customer Service/Patient Care Assistant -PCA

. Assisted with newborn care as well as care of mothers

. Set up labor carts and rooms, and stocked equipment for surgery

. Set up billing, answered phones, and set up patient paperwork

O'CONNELL CENTER, GAINESVILLE, FLORIDA JULY 2006 - DECEMBER 2007

Technician, Security, Customer Service

. Prepared and disassembled equipment for all events Set up and ran

electrical equipment during events

. Provided security for football games, basketball games, concerts, and

school events

. Provided Customer Service for all events, including graduation

LIFESOUTH BLOOD CENTER, GAINESVILLE, FLORIDA JUNE 2006-JULY 2006

Donor Scheduling Representative

. Scheduled appointments for donors

. Answered donor questions and requests

. Provided information for donors about promotions and blood needs.

LEADERSHIP ACTIVITIES

. UF NAVIGATORS JULY 2010 - PRESENT

. GLOBAL VOLUNTEER NETWORK, MAY 2009- PRESENT

. CHILDREN BEYOND OUR BORDERS, JANUARY 2007- PRESENT

. ENGINEERS WITHOUT BORDERS, AUGUST 2006- PRESENT

. AMERICAN SOCIETY OF AG & BIO ENGINEERS, AUGUST 2005 - PRESENT

SKILLS

LANGUAGE: Fluent in Spanish and English. Intermediate in Portuguese.

COMPUTER: Microsoft Office (Outlook, Word, Excel, PowerPoint); Type 88 wpm.

PROGRAMMING: SolidWorks/Pro-E, MathCAD



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