Customer Service Manager

Stephanie Lam

**** ********* ****** ******, ** **379 832-***-**** ***********@*****.***

OBJECTIVE

Seeking an entry level position in the IT field with an emphasis on technology integration; special interests include systems analysis

and software design.

EDUCATION

C.T. Bauer College of Business, University of Houston – Houston, TX

Bachelor of Business Administration, cum laude, Management Information Systems Dec 2014

MIS GPA: 3.63; Cumulative GPA: 3.34; GPA from Last 60 Hours: 3.57

HONORS & AWARDS

Dean’s List: Spring 2013, Spring 2014

Metropolitan Volunteer Program Notable Service Award

Golden Key International Honor Society Certification

SKILLS

• • • •

Java JavaScript MS Office Weebly

• • •

Suite (Excel,

SQL XML Trello

Word,

• • •

MySQL, Oracle CSS DMS GasPro

PowerPoint,

• • Access)

HTML Ruby

EMPLOYMENT HISTORY

Assistant Office Manager May 2013 – Present

Health Plus Imaging – Houston, TX

• Prepare financials on a monthly and quarterly basis to present to owner potential cost savings and process improvement

initiatives

• Assist office manager on project plans for cost savings methodologies

• Forecast potential business growth initiatives

• Provide upmost customer service to ensure client retention and referral

Sales Associate May 2012 – Sept 2012

Shell – Timewise – Houston, TX

• Performed opening and closing duties for the store

• Operated cash register and trained new employees on store procedures

• Provided customer service while handling transactions

• Analyzed transaction records to account for cash shortages/excess after every shift

PROJECTS

MIS Project Management – The Kids’ Reading Room (kidsreadingroom.org) Fall 2014

• Worked with a team to design and develop a fully functional website for The Kids’ Reading Room, a non-profit

organization, using the Agile Method

• Consulted with clients to gather requirements for the website and to discuss feasibility of client requests

• Provided advice to help clients decide which website builder was most cost-efficient for their organization

ACTIVITIES

Golden Key International Honor Society Fall 2014 – Present

• Invited for placing in the top 15% of my class

Metropolitan Volunteer Program (MVP) Spring 2014 – Present

• Tutored children in math and reading at Precious Moments Daycare

• Assisted with the sorting and packaging of food at the Houston Food Bank

MISSO (MIS Student Organization) Fall 2013 – Spring 2014

UH VSA (Vietnamese Students Association) Fall 2010 – Fall 2011

• Served as a community service officer and group leader during Fall 2011

• Assisted in the preparation of food for VSA bake sales

US Citizen

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