Customer Service Sales

Sonya Griffin *** S San Dimas Canyon Rd #***, San Dimas CA 91773

****************@*****.***, 562-***-****

Phone: 562-***-****

QUALIFICATIONS:

. 15 years of customer service experience working in a fast paced, high

volume call center environment

. Experience handling both inbound and outbound calls: ability to handle

up to 300 calls daily

. 3 years experience with account management and inside sales, inbound

and outbound calls

. Accounts Receivables and Data Entry experience: ability to type 50 WPM

. Proficient in AS400, Lotus Notes, 10-Key, Oracle, Microsoft Office

Word, Excel and Oracle

. Excellent written and verbal communications skills; ability to offer

exceptional customer service daily

Experience:

Scantron Corporation (Contract), (9/2008-4/2011)

Customer Service Specialist

. Handle 200-300 inbound calls on a daily basis; respond to all incoming

customer service email inquiries

. Performed accurate data entry on a daily basis of all eCommerce orders

into Oracle

. Experience handling all customer service calls: investigate and solve

customer issues and complaints

. Responsible for responding to incoming sales calls; recommend products

and solutions, and provide quotes

. Excellent written and verbal communication skills; respond to

complaints via email and phone

. Submit billing corrections, return authorizations, perform account

changes and new account requests

Scantron Corporation, (7/2002-7/2008)

Customer Service Specialist/Accounts Receivables Rep

. Handle 200-300 inbound calls on a daily basis; respond to all incoming

customer service email inquiries

. Experience handling all customer service calls: investigate and solve

customer issues and complaints

. Responsible for responding to incoming sales calls; recommend products

and solutions, and provide quotes

. Excellent written and verbal communication skills; respond to

complaints via email and phone

. Submit billing corrections, return authorizations, perform account

changes and new account requests

. Account management for all of Texas customer base

. Perform collection duties, processed returns, account changes, credits

and rebills

. Offered exceptional customer service on a daily basis

eMachines, (10/2001-7/2002)

Online Sales Associate

. Worked in a fast paced call center environment; handled inbound sales

calls

. Responsible for recommending, quoting and selling personal computers

over the phone, fax or email

. Performed accurate data entry daily; updated and recorded order forms

. Offered exceptional customer service

Arrow/Wyle Electronics, (10/1998-8/2001)

Hardware & Software Maintenance Sales Specialist

. Managed hardware and software maintenance agreements for assigned

customer bases

. Up sold and tracked warranty on all Compaq equipment

. Converted warranties to a service maintenance agreement on expired

warranty products

. Responsible for communicating changes to the appointed Compaq Rep

. Quoted new and renewal service business

Rollcut, (9/1996-10/1998)

Customer Service Supervisor

. Provided front office supervision

. Excellent written and verbal communication skills

. Performed accurate data entry via phone, fax and email.

Education:

. American Intercontinental University

. Business Administration

. Carson High School - Graduate

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