Customer Service Representative
Resume:
Memphis, TN ***** ***********@*****.***
AprilYAntwine
.
Objective My objective is to maintain a position as a customer service rep or clerical
assistant
Professional
Experience (10-2009)-(08-2010) Internal Revenue Service
TN 38118
Contact Representative (Call Center)
Provide technical assistance to individuals and/or businesses
primarily through telephone interaction in a dynamic call center
environment; Address wide range of issues/problems that require unique solutions; Apply the tax
code to assist taxpayers in understanding and meeting their tax responsibilities; Secure, analyze
and protect sensitive personal and financial information; Make determinations and use sound
judgment to resolve taxpayer disputes and delinquency issues; And Develop,
analyze and evaluate information involving the research of computerized records by accessing
multiple online/database systems.
Summary of (10-15-2006) - (07-07-2008) Sitel Memphis, TN 38134
Qualifications Customer Service Representative ( Call Center)
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Assisted providers relation customers with items such as checking the status of claims and
benefits and eligibility.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercised strong interpersonal communication skills with customers and department personnel.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Utilized multiple call center support applications to efficiently assist customers and agents.
Customer Service Representative
Perform credit analysis to determine the approval of customers’ lines of credit.
Resolve issues involving account discrepancies, product delivery and cost allocation.
Train and motivate personnel in areas of customer service, invoicing management and display
merchandising.
Exercise a mature, diplomatic approach to resolving problematic issues; put customers at
ease.
Cultivate strong customer relations and client loyalty as a result of dedicated customer
service.
Establish rapport with shipping carriers to ensure safe, cost effective transport of
orders.
Clerical Assistant
Well-developed experience in performing basic administrative tasks. Proven ability to work
effectively and collaborate with people of various ages and cultures, ability to adapt the style of
communication too meet the needs of the audience. Extensive knowledge in planning and
carrying out activities in an orderly and well-structured way. Ability to prioritize tasks, use time
in the best way possible and work within appropriate policy and procedures. Focused on
achieving results to required standards and developing skills and knowledge. Ability to take
personal responsibility for own actions and for solving out problems and issues that may arise
Education High School Amanda Elzy High Greenwood, Ms 38954
Diploma
GPA 2.8
Professional (01-18-2004) - (09-10-2006) PFS Web Memphis, TN 38118
Experience Customer Service Representative (Call Center)
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products and services
through up selling opportunities.
Professional
Experience (07-2001)-(08-2004) Children Clinic Greenwood, Ms 38930
Clerical Assistant
Took responsibility for answering the main telephone lines for incoming calls, dealing with
inquiries, use of fax and e-mail facilities. Provided a 1high standard of customer service
including receiving visitors, maintaining attendance records of staff and visitors and receiving
deliveries. Ensured that a welcoming, professional environment is maintained in the office area.
Maintained supplies of publicity material, replenishing stocks. Provided clerical support under
the supervision of the Office Manager to include filing, copying and database input. Distributed
incoming post and coordinated outgoing post.
Available upon request
Contact this candidate