Customer Service Manager
Resume:
Kelly J. Weeks
St. Michael, MN 55376
OBJECTIVE:
Seeking full time position which utilizes my innovative thinking skills, reputation for being well-
informed, well-practiced, well-prepared and demonstrates an appreciation for high-quality work and
a strong work ethic.
QUALIFICATIONS:
Over 15 years of experience in an administrative capacity
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Ability to handle confidential material
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Proficient with Microsoft programs and various office equipment
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Ability to work well under pressure while providing high-quality service
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Responsible and reliable
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Ability to either take the lead, or follow direction and supervision
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Detail-oriented
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Excellent proofreading and editing skills
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A “Can-do” attitude
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Ability to multi-task and prioritize
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Ability to work independently and juggle various responsibilities
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EMPLOYMENT:
August 2008 to Present
Mansfield, Tanick & Cohen, P.A.
Records Manager
Opened and maintained contact information for all client files
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Maintained electronic and physical files to ensure easy and accurate access to file information
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Closed files and coordinated with off-site vendor to facilitate transportation, storage and
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retrieval of files
Maintained records in an organized and timely manner
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Responsible for entering and maintaining docketing and calendar information
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November 2006 to August 2008
Watson Wyatt Worldwide
Benefits System Administrator
Maintained documentation checklists and filing systems
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Administered ongoing and annual enrollment daily benefit systems activities
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Generated and distributed daily, weekly and monthly reports and processing schedules
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Imported/Exported daily data feeds
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Coordinated and processed daily mailings, including printing and fulfillment of personalized
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communications for various clients
April 2004 to November 2006
Dean Johnson Homes
Warranty Administrator
Prepared correspondence to homeowners during and after their warranty period
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Issued and followed up on service orders to various subcontractors for warranty repairs
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Scheduled warranty repair work with homeowners and warranty department
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Prepared and sent follow-up correspondence
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Maintained records of warranty repairs
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September 2003 to March 2004
Rajkowski Hansmeier Law Firm
Legal Secretary/Legal Administrative Assistant
Opened and maintained client files
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Drafted and prepared various types of legal documents
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Provided excellent customer service
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Acted as back-up receptionist
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Prepared research and exhibits for trials
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September 2002 to September 2003
Copy Serve, Inc.
Office Manager
Set up new location for this 10-year old business
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Established business operations
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Set up computers, fax machines, copiers and other office equipment
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Scheduled client appointments
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Provided excellent customer service
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1997 to 2002
P & K Enterprises
Office Manager
Set up and maintained client files
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Provided excellent customer service
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Scheduled client meetings
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Copied, filed, mailed confidential documents
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Researched tax-based/business questions
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1994 to 1997
Wegner, Fraase, Nordeng, Johnson and Ramstad
Legal Secretary/Assistant
Assisted criminal defense attorney
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Set up and maintained client files
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Updated court and office calendars and schedules
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Drafted, prepared, and filed legal documents
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Assisted in court proceedings
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EDUCATION:
North Dakota State University
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