Manager Customer Service

Tiffany Maurie Wiley

**** ******** *****, *******, ******* 32837

*******.*******@*****.***

Tel: 407-***-****

Education

-- BA in International Business (Minor Spanish) - Illinois State University

- Normal, IL -1990

-- AA in Paralegal Studies - Keiser University - Ft. Lauderdale, FL -

expected graduation date Aug 2011 (Dean's List, GPA 3.83/4.0)

Skills

Word, Excel, PowerPoint, Outlook, SnagIt, Explorer, Firefox, Publisher,

Working knowledge of WestLaw

Current Active Florida Real Estate License

Professional Experience

Professional Recruiter Nov 2010 - Present

Threshold Placement, Inc. - Orlando, FL

As a professional recruiter, find and qualify candidates for open job

positions primarily in the Information Technology field, including but not

limited to ASP.NET, Java, PeopleSoft, Customer Resource Management Systems,

and Project Managers. Develop rapport with the candidate and hiring

manager to ensure proper candidate placement and maximum satisfaction for

both parties. Foster the dedication to excellence in placement established

by the company.

* Proficient in database searches, both proprietary and on-line social

networks

* Develop search strings candidate searches

* Cold call and soft call candidates to ascertain interest level in open

positions

* Qualify candidate skills

* Present Candidate to Client for consideration

* Negotiate on behalf on Client and Candidate to bring about a successful

placement

* Continued follow-up with client to adjust scope and needs of positions

* Continued follow-up with Candidates to maintain high level of interest in

position

ADDitions Coordinator Aug 2005 - May 2008

Endeavor Elementary School - Orlando, FL

As a volunteer for the school, was tasked with giving the administration

and staff the help they needed to run the school. Developed a successful

volunteer community with appreciation for and retention of volunteers. When

budget cuts were felt, volunteered at front desk and any other place that

had a gap to ensure school would run with little or no impact on the

teaching staff.

* Interviewed and hired a new company to take school pictures

* Coordinated over 800 staff and students to take Fall and Spring pictures

using Excel

* Used proprietary software to approve volunteers to be in the school and

classroom

* Ordered FDLE background checks for overnight field trips

* Oversaw volunteer projects and assignments to completion

* Answered phones, directed visitors, signed in maintenance personnel, and

ran teacher classroom copies

* Approved field trip volunteer lists and maintained current volunteer

information in Word

* Filed attendance slips, sorted mail, and fulfilled teacher requests

* Kept teachers and staff informed of upcoming events using Word and Power

Point

* Created slide show to run before and after 5th grade graduation using

Power Point

* Organized volunteers to complete application and media for Endeavor

Elementary to apply for Florida's Department of Education 5 Star Award

* Applied for and received Orange County Department of Education Golden

School Award for exceptional school volunteer hours

Realtor Jan 2006 - Dec 2007

Weichert Realtors Hallmark Properties - Orlando, Florida

As an independent sales agent started business from ground up generating

leads and developing marketing plans. Retained clients and generated future

business through retention and referrals. Implemented a training program

for new agents and taught the classes. Made myself available to new agents

as a mentor and resource.

* Generated leads as well as developed and implemented comprehensive

marketing plan

* Reviewed and explained contracts and closing statements to clients

* Negotiated real estate transactions to clients desired outcome

* Developed slide presentation with PowerPoint for training purposes

* Organized leads, appointments, and follow-up schedule in Outlook

* Created brochures and marketing material using Publisher

* Tracked sales, commission, and expenses in Excel

* Outlined weekly training presentations, training material, and reference

material using Word

Assistant Manager Jul 1994 - Jul 1995

Carlton Cards - Orlando, Florida

While in this position, learned the art of hiring and firing, scheduling

employees and balancing labor hours with revenue and further developed

merchandising skills. Under the guidance of the Store Manager and District

Manager was groomed to take on the responsibility of running my own store.

* Trained newly hired employees, and those taking on expanded

responsibilities

* Generated daily, weekly, and monthly profitability reports

* Maintained profitable sales and labor ratios

* Merchandised new and existing product

* Monitored loss prevention in store product and cash handling

Merchandise Lead Jun 1990 - Jul 1994

The Walt Disney World Company - Lake Buena Vista, Florida

Began a career with the Disney Company as cast member at large. Within the

first year with the company was promoted to Control Stock and a year and a

half later was promoted to Merchandise Lead. Disney gave extensive training

in customer service and in cash handling skills. The company has high

standards for presentation and accountability at which I excelled. Learned

merchandise presentation, customer conflict resolution, employee conflict

resolution, and supervision skills while employed.

* Managed shift coverage

* Replenished merchandise stock

* Supervised day to day operations of high volume stores

* Merchandised new and existing product to coordinate with store flow

patterns

* Used proprietary software to generate daily, weekly, and monthly reports

for profitability and stock levels

Achievements

-- 2008 Volunteer of the Year - Endeavor Elementary

-- 2007 Realtor of the Year - Homebuyer Magazine

-- 2006 May Top Closed Sales of the Month - Weichert Realtor Hallmark

Properties SW Orlando Office

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