Sales Customer Service

CHARMION PHILLIPS

*** ***** **** ******

Mount Vernon, New York 10550

H914-***-**** * Email: ******@***.***

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Performance-driven Operations Assistant with over 10 years of experience in Office Management is

seeking to utilize transferable skills with a company that will promote career growth and opportunities.

Overall assisted in managing a small office that generates over ten million dollars in sales on a monthly

Ÿ

basis. Consistently demonstrated and achieved goals implemented regarding the company’s growth and

success. Goals such as ways of increasing sales regarding an aggressive advertising campaign on a

broader scale, follow up calls, enhanced lucrative products and discount incentives.

SUMMARY OF QUALIFICATIONS

Ÿ Strong background in office management with regards to training and overseeing company’s productivity

Ÿ Great self-starter with the ability to multi-task. Exceptional organization and administration skills

Ÿ Excellent communication and interpersonal skills.

Ÿ Possess excellent analytical and problem solving skills

Ÿ Proficient in Microsoft Word, Excel, Genesis and Encompass.

WORK EXPERIENCE:

Q.P. Mortgage Banking Center, Inc. Yonkers, NY 1999-2011

Operations Assistant

Ÿ Maintained and effectively coordinated all aspects of office management with regards to daily operational

duties such as gathering sales information for processing, bank deposits, payment of monthly office

expenditures, advertising and overseeing the functioning of all office equipments.

Ÿ Handled daily inbound/outbound sales calls and other customers pertinent issues

Ÿ Provided Customer Service support regarding resolving customers issues/complaints

Ÿ Typed memos, letters and other legal documents also light dictation

Ÿ Scheduled appointments for sales meeting between account reps and loan officers

Ÿ Set up conference calls regarding business ventures and also to address issues/concerns of customers

Ÿ Ordered office supplies and maintained account files along with scanning and faxing documents

Ÿ Prepared Spreadsheets regarding loan officers yearly commissions and

Ÿ company’s earnings

Ÿ Assisted with Banking Department inquiries regarding office compliance.

Ÿ Tracked the flow of income revenue from loan sales on a daily basis

Ÿ Managed company’s business and checking accounts for payroll purposes and office expenditures

Ÿ Trained new employees regarding day to day operations

Ÿ Oversaw records of all employees health insurance benefits as well as disbursing funds to the insurance

company.

Ÿ Worked on special assignment projects as a back-up loan processor and reviewer

Cityscape Corporation, Tarrytown, NY 1996-1998

Funding Specialist

Ÿ Processed loan applications on a daily basis

Ÿ Checked loan documents for consistency and accuracy

Ÿ Typed and notarized assignments and other related documents

Ÿ Prepared loan documents for funding also wired funds to attorney’s escrow account

Ÿ Ensured compliance with FNMA/FREDDIE MAC and other government agencies

Ÿ Performed thorough analysis of credit documentation and appraisals to assess borrowers’ credit

worthiness and collateral risk

Ÿ Resolved customers inquiries/ complaints regarding mortgage billing and other related issues

Ÿ Calculated escrow payments, prepared final Truth In Lending and also obtained credit reports through AIS

and E Mortgage system.

Diamond Auto Glass, Mount Vernon, NY 1993-1995

Processor

Ÿ Responsible for entering sales data in the computer

Ÿ Processed invoices and prepared sales figures on a daily basis

Ÿ Answered the telephone and resolved customers issues/complaints

Ÿ Set up software application regarding retrieving, analyzing and inputting sales data

Ÿ Checked spread sheets for completeness, accuracy and consistency.

Alexanders, Inc. White Plains, NY 1988-1992

Payroll Assistant

Ÿ Issued monies to cashiers for registers

Ÿ Prepared payroll and recorded daily cash reports

Ÿ Trained new employees regarding company’s policy and job responsibilities

Ÿ Inputted sales data in the computer on a daily basis

Ÿ Tracked the flow of income generated from sales on a daily basis

Ÿ Compiled data regarding compliance and regulatory procedures for audit purposes

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EDUCATION

College of New Rochelle, New Rochelle, NY

Bachelor of Arts Degree

Concentration: Psychology, 1995

A Certified Notary Public for Westchester County since 2000

Contact this candidate