Customer Service Management

Alison Ma

** *********( Irvine, CA *****( ****@****.*** ( 949-***-****

professional Experience

Teradata Corporation Rancho Bernardo, CA

Jun 2010 - Dec 2010

Finance and Accounting Intern

> Designed and implemented software asset management database for

software compliance and financial analysis

> Coordinated projects with cross functional teams, drove project

through all the stages from planning to closing

> Forecasted and analyzed data for periodic budgeting, including

variance and ad hoc analysis

> Prepared reconciliation for various general ledger accounts and

performed journal entries for month-end and year-end close demands

> Developed financial models and analyzed the impact on financial

statements for various depreciation scenarios

> Assessed contract agreements for specific terms and conditions and

presented project proposal to management

Ruibal Wealth Management, LPL Financial San Diego, CA

Feb 2010 - May 2010

Finance Intern

> Created strategies and developed client pitches for potential

investors

> Processed assets and information into financial plan

> Implemented the plan, serviced the client and commission process, and

assisted in presentations with potential investors

SDV Consulting Inc., Diamond Bar, CA

Jun 2007 - Sept 2008

IT Intern Consultant

> Assisted with installing, moving, adding and/or configuring desktops,

laptops, and printers

> IT Asset Management, including tracking and monitoring of IT equipment

> Provided quality customer service and support through monitoring

assigned service calls

education

University of California, San Diego La Jolla, CA

Sept 2007- Jun 2011

Bachelor of Science, Mathematics

Overall GPA: 3.22

Minor: Accounting, Rady School of Management

Acct. GPA: 3.52

Honors: Provost Honors (Winter 2010, Spring 2010, Spring 2011)

Relevant Courses: Financial and Managerial Accounting, Intermediate

Accounting, Auditing, Federal Taxation- Companies, Partial Differential

Equations, Mathematical Probability & Statistics, Mathematical Analysis,

Complex Analysis, C/C++ Programming, Cryptography

University of California, San Diego Extension

Sept 2008 - Jun 2011

Major: Business Administration, Project Management

GPA: 3.8

Relevant Courses: Planning and Scheduling, Work Team Skills and Concepts,

Project Management Essentials

non-professional Experience

Undergraduate Investment Society, San Diego, CA

2009 - 2011

> Enhanced professional skills through participating in workshops and

investment challenges

> Networked with professionals through executive luncheons and business

events

Greek Intervarsity, External Affairs Leader, La Jolla, CA

2008 - 2011

> Planned, organized, and executed chapter development events such as

trips to Mexico to help the community

> Supported committee leader and contacted local organizations for

fundraisers

Kappa Alpha Theta Fraternity, Education Deputy, La Jolla, CA

2007 - 2011

> Organized professional and social events to help members achieve their

academic goals

> Planned and executed fundraising events to donate over $10,000 to

Court Appointed Special Advocates

Computer: Microsoft Excel, Word, PowerPoint, Access, and Outlook

Systems: SAP Business Objects, Hyperion Pillar, Oracle ERP

Languages: Fluent in English, Proficient in Chinese and Spanish

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