Customer Service High School

Location:

Posted:

July 21, 2011

D iana Ramirez

d ************@**********.***

Skills: Bilingual, Multitask, Good communication skills, Good Customer Service Skills, Attentive,

Team player, Responsible, Industrious

Work Experience:

San Bernardino county Public Health/ WIC

A ugust, 30 2011-Present

Receptionist/Clerk

D uties:

Good customer service, Good communication skills, provided participants with current WIC

i nformation, and other programs, gather participant’s paperwork for eligibility, Scheduled participant’s

appointments; inform participants about necessary paperwork for other next appointment, screen

participant for eligibility, perform medical procedures such as measuring, heights, weights, Issued food

vouchers to participants. Confirm participants name on food vouchers, with participants picking up

food voucher, t ranslated information to participants (Spanish)

Staff Mark Employment Service/UPS Mail and Renovations

December, 23 2009-May 30 2010

Mail Sorter

D uties:

Sort mail by bar code, scan mail by zip code, Unpack mail, and repack mail, Separated mail by country,

state, city, gather bar code information, zip code information, and state report information for data

entry, Enter data information, prepared supplies for shipment, always on time.

Network Global Logistics

October, 05 2009-December, 23 2009

Receptionist/Clerk

Duties:

I have knowledge in Microsoft office 2007-2003, Excel, power point. Good customer service, filing by

a lphabetical order, and numerical order, answered multiple questions from clients, contacted clients to

i nform them about their product, answered multiple phone lines, scanned merchandises in multiple

departments, to prepare for inventory, printed out t ruck routes, to make schedules, t ranslated

i nformation to clients, (Spanish) maintained a clean and safe work area.

Education:

Chaffey College:

Chino, CA 10/09-12/09

Office Occupation, Certificate

Chaffey High School :

Ontario, CA 08/01-06/05

General E.D. D iploma