Customer Service Supervisor
Resume:
Aaron M. Martin III
Temecula, CA 92590
Customer Service Rep./ I.T. Help Desk Technician
with an impressive 12 year history of winning customer loyalty and
ultimately providing excellent customer care at all times
Extremely proficient in handling inbound and outbound calls, resolving desk top
technical issues with adept data entry, billing and payment processing skills.
Exceptional listener and communicator who effectively conveys information verbally and
in writing.
Computer-literate performer with extensive software proficiency covering a wide variety
of software applications.
Innovative problem-solver who can generate workable solutions and resolve disputes.
Highly motivated self-starter who takes initiative with minimal supervision.
Enthusiastic and eager to meet challenges in a fast-paced working environment.
Skills and Abilities
Extensive computer knowledge
Having experience with Windows XP, Windows NT, Windows ME, Windows 2000,
Mac 0SX, Mac OS 8.6, Mac 0S9, Mac OS10 and Linux Operating Systems.
Proficient in Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS
Word, MS Access, MS Excel, MS FrontPage, MS Project, Internet Explorer, Outlook,
Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator, Dreamweaver and
Microsoft Exchange software applications.
Knowledge of Hewlett Packard, Macintosh, Compaq, Dell, Gateway, Acer desktop
computers, PC hardware and VoIP.
Promoted to perform technical duties for 3 years as an I.T. help desk floater at Hilton
Reservations and Customer Care call center.
Customer service abilities
Handling high inbound call volumes of over 100 calls a day in a fast-paced call center
environment.
Routinely trouble shooting, providing technical support, answering inquiries and
resolving customer complaints or disputes.
Winning several Commitment to Excellence Awards for outstanding customer care.
Impeccable track record of building customer rapport and loyalty, up-selling company
services and meeting monthly quotas.
Able to type 35-40 wpm, experienced in using adding machines,10 key data entry, billing
and payment processing software applications.
Education and Employment History
Graduated from Mount Pleasant High School in Wilmington, DE and received a High
School Diploma.
Completed 2 years at Delaware Technical Community College.
Hilton Reservations and Customer Care Worldwide
From date: 10/2007 To date: 10/2010
Position: Hilton Reservation Specialist
Supervisor: Pamela Schroeder
Duties: Providing technical support for Hilton reservations call center. Troubleshooting
both pc network, software and hardware. Filling out heat tickets and handling high
volumes of inbound calls. Making and canceling hotel reservations, answering customer
inquiries and resolving disputes.
Reason for leaving, business closed work site.
Small Business Communications Inc.
From date: 09/2003 To date: 10/2007
Position: Customer Service Manager
Supervisor: Mae Hope Ciley
Duties: Handling high volumes of inbound calls, answering customer inquires and
resolving disputes.
Reason for leaving, business closed.
Designer Window and Door Company
From date: 03/2001 To date: 09/2003
Position: Appointment Setter
Supervisor: Mike Tomlin
Duties: Making high volumes of outbound calls to homeowners to set appointments.
Reason for leaving, department lay off.
Federal Express
From date: 08/1999 To date: 03/2001
Position: Package Handler
Supervisor: Troy Williams
Duties: Loading and unloading Federal Express packages.
Reason for leaving, relocated to Hemet, California.
References
Name: Bill Tomlin
Occupation: Pit Supervisor
Contact Phone Number: 951-***-****
Name: Pamela Schroeder
Occupation: Former Hilton Reservations Supervisor
Contact Phone Number: 951-***-****
Name: Mae Hope Ciley
Occupation: Former Customer Service Supervisor
Contact Phone Number: 951-***-****
Name: Rochelle Leftridge
Occupation: Multicultural Hair Specialist
Contact Phone Number: 951-***-****
Contact this candidate