Administrative Assistant Sales

TRACY L. ARVIN

*** ******* *******

San Clemente, CA 92672

Mobile: 510/378-2807

*******@*****.*** Fax: N/A

- Responsible individual with exceptional customer care skills

- Excellence in written and verbal communication that provides precise

direction and goals

- Reliable and consistent with an unsurpassed work ethic

- Strong editing skills, good creative eye and immaculate attention to

detail

- Unwavering ability to deliver top results while maintaining high energy

and a positive attitude

- Excellent client service skills through effective listening, needs

assessment, and comprehensive follow through

- Proficient in Microsoft Word, PowerPoint and Excel

PROFESSIONAL EXPERIENCE

2-1-1 ORANGE COUNTY, IRVINE, CA

Public Relations/Marketing Intern (January 2011- May 2011)

Updated media lists

Created, edited and distributed monthly News Releases

Aided in event planning for the major yearly event, held May 13, 2011

- acquired Sponsors and donations

Updated and managed Facebook, Twitter and Linked-in accounts

BLACKBIRD MUSIC PROJECT, FULLERTON, CA

Public Relations/Marketing Intern (January 2011- May 2011)

Created and implemented PR Plan for BBMP

Aided in sales and event planning: produced and distributed flyers and

tickets

Increased awareness through Facebook

RENAISSANCE CLUB SPORT, ALISO VIEJO, CA

Hotel Front Desk Agent (August 2010- Present)

Handle guest's requests, comments and concerns

Check guests in and out

Provide above and beyond customer care to guarantee satisfaction

Create reservations and handle payments

Answer phone lines, direct calls to correct department and handle any

concerns

HANK BLANK AND ASSOCIATES, AGENCY CONSULTANT/ADVERTISING AND PR, LAGUNA

NIGUEL, CA

Executive Administrative Assistant (February 2009- August 2010)

Responsible for building agency lists

Aiding Hank Blank, the owner and founder in e-mails, keeping files

organized, managing Facebook, Twitter, Myspace and linked in accounts.

Press release distributions and media relations

EDUCATION

California State University, Fullerton 2007- May 2011

Major: Communications with emphasis in Public Relations

Minor: Health Care with emphasis in Physical therapy

Graduated: May 2011

Cumulative GPA: 3.6

AWARDS/ACHIEVEMENTS

Dean's List, Consecutively Fall 2007- May 2011

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