Sales Customer Service

MOIRA STEPHENS

**** *.*. *** **** ( Miami, Florida 33176

305-***-**** ( *****.********@*******.***

INTERIOR DESIGN

SALES & BUSINESS DEVELOPMENT

. Master's Degree in interior and architectural design with sales and

marketing background.

. Proactive and self-motivated professional with proven abilities to

achieve demanding targets, increase client transactions, and cultivate

new business relationships.

. Bilingual (Spanish/English) and persuasive communicator skilled at

interacting with clients, team members, and management.

. Team oriented with proven success working collaboratively with

colleagues to drive improvements, generate revenue, and accomplish

corporate goals.

Interior & Architectural Design ( Business Development ( Sales & Marketing

( Account Management

Operational Management ( Project Management ( Strategic Planning (

Forecasting ( Analysis

Team Building & Leadership ( Interpersonal, Written & Verbal Communication

( Customer Service

EDUCATION

Master of Interior Design (MID) ( 2011

Florida International University

Bachelor of Interior Design ( 2010

Florida International University, Miami, Florida

Study Abroad Program in Naval Architecture ( 2009

Polo Universitario di la Spezia, La Spezia, Italy

Associate of Arts in Interior Design ( 2007

Miami Dade College, Miami, Florida

PROFESSIONAL EXPERIENCE

Independent Work, Miami, Florida ( 2009 - present

Interior Design & Business Development

Research, generate sales leads and follow up of office design projects upon

completion for an Interior Design firm specialized in corporate design.

Full understanding of systems furniture and its installation.

Managed floor to ceiling remodeling, planed, designed, and furnished

interiors on design makeovers for residential spaces. Developed

proficiently 3D perspectives, renderings using Revit Architecture, 3Ds Max

and AutoCAD, space planning, and construction documents. Estimated material

requirements and costs, and presented design to client for approval.

Achieve interior designs that reflect the functional needs and preferences

of each client.

Collaborated with contractors to coordinate purchasing and

troubleshoot/problem solve issues.

. Earned reputation for ability to meet deadlines and work well under

pressure.

. Received client accolades for stylish condominium renovations in

Biscayne area, Miami, Florida.

MOIRA STEPHENS

( Page 2 (

*****.********@*******.***

LAN CARGO AIRLINE, Miami, Florida ( 1993 - 2008

Leader in the airline Cargo industry subsidiary of LAN Airlines, operating

cargo flights into South America, Central America, North America and Europe

for 80 years

Senior Account Manager (2000 - 2008)

Negotiated and closed long term contracts with Vice Presidents and

Executives. Analyzed business development, monitored market trends, and

identified relevant opportunities. Monitored and evaluated aviation

services markets and trends, and identified relevant opportunities.

Formulated, directed, and coordinated

marketing activities and policies to promote company services. Participated

in Cargo trade shows in USA, Europe, Middle East, South America, and

Central-America.

. Achieved $20M annual sales revenue goal last 3 - years of employment.

. Awarded for achieving highest sales revenue annually from 2005 - 2008.

. Collaborated on design of Sales Training Turbo demonstration for new

employees.

. Motivated, led, and directed successful sales team to meet and exceed

quotas.

LAN CARGO AIRLINE

Account Executive (1993 - 2000)

Managed portfolio of 100+ accounts to ensure accurate representation of

sales opportunities. Orchestrated sales plans and forecasts for assigned

accounts. Ensured full compliance with contracting requirements and due

diligence processes. Identified strategic opportunities across network and

initiated steps to increase market share and penetration. Collaborated with

marketing team to maximize revenue and promote company. Contributed to

national and international Cargo trade shows.

. Promoted to Senior Account Manager position in 2000 due to excellent

performance.

. Established strong relationships with clients to guarantee customer

service met high company standards.

PROFESSIONAL MEMBERSHIPS

International Interior Design Association (IIDA)

US Green Building Council (USGBC)

Healthdesign.org

TECHNICAL SKILLS

AutoCad 2D, 3D ( REVIT Architecture 2010 ( Autodesk 3ds Max 2010

Adobe Photoshop CS5 ( Sketchup ( Microsoft Office

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