Customer Service Real Estate

Denise Molano

Cell 626-***-****

***********@*****.***

OBJECTIVES Seeking a rewarding and challenging position which will

utilize my excellent

customer service skills and financial industry

experience.

AREAS OF STRENGTH

* Strong customer service skills with both internal and external customers.

* Good communication skills with the ability to effectively make quality

decisions.

* Highly motivated and ambitious to get the job completed in a timely

manner.

EMPLOYMENT HISTORY

Santander USA North Richland Hills TX 10/10

to March 2011

Customer service Agent:

Working primarily in collections, responsible for making 200 to 300

outbound calls per day. Additionally responsible for receiving some

inbound customer service calls.

Larry Vintage Store Whittier, CA

03/01/05 to May 2011

Sales Manager/Customer service specialist:

Priced all new inventory. Handled all customer services, sales, cashier,

open and closed store when needed.

Conquist America Santa Ana, CA 4/09 to

10/09

Modification Loan Processor:

Worked with clients, banks, lenders, attorneys on clients

files and request for modifications on their mortgage loans. Called clients

and lenders

daily and handled a high inbound call volume. Maintain a daily log of all

clients and created

new files for each new customer.

Denise Molano Inc./ contract work/part time

05/08 to 04/09

Public Notary and Real Estate Processing:

Processed real estate documents for new home purchase and notarized all

loan docs for lenders/agents.

Pasadena Federal Credit Union, Pasadena, CA 11/07

to 07/08

Call Center Representative:

Handled Inbound calls for home, note and auto loans. Processed data for

existing and new

business with a high emphasis on customer service.

Smart Equity Home Loans, Pasadena, CA 03/06

to 05/08

Processor/Mortgage Loan lender:

Solicited business for new homeowners and completed cold calls. Ensured all

customer were

100% satisfied in compliance with all company standards. Worked with title,

escrow and

appraisers.

Country Home Loans Rosemead, CA 02/98

to 02/06

Loan Processor:

Input loan files for borrowers. Order title, escrow, appraisal, pulled

credit reports, gather all info from borrowers and income. Maintain

communications with loan agent till loan funding.

Contact this candidate