Quality Assurance Project Manager

Herb Ford Jr.

http://www.linkedin.com/in/herbfordjr

Cell 678-***-**** * email ********@*****.***

Senior Information Technology Executive

Impressive fast tracked management career marked by extensive

experience in Mitigating Risk, Driving Down Production Defects and

Increasing Revenue for an organization. Proven demonstrated ability to

create and enhance peak-performing teams and achieve company and

departmental goals, while maintaining an unwavering commitment to

customer satisfaction.

Areas of Expertise Include:

Implementation of Quality Assurance Program 212 Degree Based

Customer Service Approach

System Development Life Cycle (SDLC) Vendor and Contract

Negotiations

IT Strategy & Execution Change Management

Optimization

Program & Project Management

Organizational Design & Restructuring

Process Improvement Modeling Time & Resource

Optimization

Team Building & Leadership Technical &

Functional Documentation

Root Cause Analysis Zero Defect

Methodology

Professional Experience

Worldpay -- Atlanta, GA

2005-2011

(Formerly RBS Worldpay)

Vice President Quality Assurance

Senior Executive leading Quality IT strategy and initiatives critical

to delivering Zero Defect products and code to production for internal

and external clients. Instituted & executed change management process

to implement code into production in a time sensitive environment.

Reengineered QA workforce, key applications, and testing environments

which led to increased customer confidence and reduced project costs.

Key results:

Championed Quality Assurance Program & Department: Created

Quality Assurance Department, hired and trained quality assurance

resources, and drove down production defects by 50% in year one

of full operation; 75% by year three. Instituted defect tracking

system and project documentation process to satisfy audit

requirements & improve on project estimation & exceed customer

expectations.

Reduced Customer Downtime in Production by 50%: Provided all

customers with the ability to regression test changes in a Customer-

Production-Mirroring environment prior to the code being

implemented into Production

Passed all internal and external audits: Instituted a

documentation procedure for QA resources on all projects to include

all project data pertaining to the project. Kept project data

stored in databases and in filing systems onsite for 3 years prior to

being shipped offsite for another 2 years. Documented production

system data comprised of 75 applications and created Runbooks for

each application critical to the business.

Managed Client (internal & external), Vendor, Development &

Offshore relationships: Increased Year over year revenue with

peak performing teams by establishing and maintaining working

relationships with over 50 vendors, 75 developers, 25 Offshore

resources, and over 100 clients. Successfully negotiated mutually

agreed upon Service Level Agreements, Contracts, and Defect

resolution time throughout the Project's SDLC.

First Data / Concord EFS -- Atlanta, GA

1993 - 2005

Director of Quality Assurance (1998 -2005)

Senior Management leading the strategy and initiative to deliver Risk-

Based & Zero Defect testing approach to all products and code to

production for internal and external clients. Planned and executed the

Change Management process to include governance of all changes.

Increased Productivity of each resource by 125% by instituting a

project schedule for the different phases of testing to ensure

multiple projects could be finished simultaneously.

Key Results:

Provided Quality Assurance and Project timelines for clients

such as Wal-Mart, McDonalds, and Sunoco: Built requirements

documentation, test strategies, and allocated resources for the

entire project life cycle. Implemented testing strategies still

relevant within the organization today.

Managed Multiple QA resources in 4 states: Managed the day to

day activities and project statuses of 40 resources in California,

Illinois, Tennessee, and Georgia. Launched the QA program in the

California office; began by defining QA role in customer satisfaction,

followed by the implementation of proven test strategies and

defect tracking methodology.

Project Manager (1993 -1998)

Delivering multiple projects on time and within budget for both

internal and external clients. Achieved 90% success rate with project

deliverables and completed projects within budget.

Education & Credentials

Purdue University (30% program credits toward Bachelor of Science IT)

Morehouse University (30% program credits toward Bachelor of Science

IT)

Bachelor of Science - Information Technology; University of Phoenix

Masters of Information System and Technology (Current)

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