Customer Service Representative

SHAN KOMBO CHIKONKA

*** * ******** ******, ***#**4, MINNEAPOLIS, MN 55404

PHONE 763-***-**** • E-MAIL *********@*****.***

SUMMARY OF QUALIFICATIONS

• 3 years of outstanding hands-on web development experience

• Proficient in numerous programs, applications, and operating systems

• Adept at analyzing and resolving malfunctions, utilizing outstanding communication and technical skills to ensure excellent

performance

EDUCATION

University of Minnesota -Twin Cities, Minneapolis, MN Graduation Date: May 2010

College of Liberal Arts

Bachelor of Arts, Communication Studies, with Management Minor

CAPA International Education- London, England May 2009-July 2009

Studied International Marketing while immersed in English culture

WORK EXPERIENCE

Sigma Lambda Beta International Fraternity Inc -Web Designer & Developer May 2008- Present Minneapolis, MN

• Utilized HTML/CSS/JavaScript to build organizations website

• Increased organizations online presence by creating visually appealing, professional website

• Performed all stages of web site creation from initial design and architecture to development, deployment and management of

website

Wells Fargo Home Mortgage - Loan Servicing Specialist 2-Escrow Analysis November 2010-Present Minneapolis, MN

• Resolved processing issues, corrected payment errors, and investigated source of discrepancy of loan documents

• Handled and completed large variety of loan documentation duties including processing, reviewing and assisting

• Developed payment recommendations to ensure all mortgages were within compliance for servicing

• University of Minnesota Bookstore - Customer Service Representative July 2007- August

2010 Minneapolis, MN

• Earned reputation for being patient, resourceful problem solver and working under high stress conditions

• Successfully resolved 95% of customer issues technical issues and maintained hospitable environment at all times

• Established relationships on a personal level with each employee to ensure high team morale

LEADERSHIP

AIESEC Minneapolis - Graphic/Web Designer for Marketing Team January 2010- August, 2010 Minneapolis, MN

• Designed and constructed new interface and visual elements

• Increased accessibility to website by implementing content management tools

• Decreased cross-browser compatibility issues by 75% by Identified and implemented

•

Students Today Leaders Forever - Project Team Leader (Bus Core) October 2008- April 2009 Minneapolis, MN

• Led 43 students in 5 cities across the nation completing 1000 hours of community service

• Planned, organized and coordinated housing, meals, service projects for 40 students over a 9 day trip

• Orchestrated team motivation and bonding activities as well as resolving conflicts

ADDITIONAL ACTIVITIES

Sponsorship Representative American Marketing Association February 2011- Present

Ambassador Multicultural Center for Academic Excellence Spring 2009-Spring 2010

Executive Board Member Voices Merging Student Art Coalition September 2006-May 2009

DESIGN AND COMPUTER SKILLS

Languages: JavaScript, HTML5, XML, CSS (3), JAVA, jQuery

Software: Adobe CS5 Creative Suit, Microsoft Office Suite, iLife

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