Customer Service Quality Assurance
Resume:
Stacie K Satterlee
Arlington, TX 76001
****************@*****.***
Summary:
I am a professional who is computer literate, efficient, organized and
dependable. I have experience in many different fields and adapt to new
situations easily. I am a team player.
Skills:
Account Representative- Emphasis on insurance specific criteria such as
Medicare, Medicaid including commercial insurance to ensure all protocols
were met within state and federal guidelines. Utilization of strong
analytical problem solving and time management skills to work claims
including appeals.
Customer Service- Strong emphasis on patient, subscriber, physician
interaction with multi-lined large phone system.
Quality Assurance- Review claims for accuracy with CPT, ICD9 guidelines as
well as insurance formats before electronic billing through clearing house.
10 key by touch
Type 50+ WPM
MS Word
Medsuite Software
Megaview Software
Citrix
AS400
Experience
Cornerstone Staffing
Qtemps Temporary Service
2011
Various temporary assignments; data entry, customer service, insurance
verification.
Professional Medical Services
2010
Account Representative, Customer Service
Abeo/Summit Healthcare Management Resources
2005-2010
Account Representative, Customer Service, Quality Assurance
Professional Medical Services
2002-2005
Same as above
Daystar Television Network
2001-2002
Data entry of subscriber's demographic information either by phone or
correspondence
Pro America
2000-2001
Repricing network for medical claims.
Data entry and insurance verification
Education:
University of North Florida 1997 BA Psychology
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