Project Manager Management

Abhishek Atul

OBJECTIVE: Seeking a position as Business Analyst

PROFESSIONAL SUMMARY:

. BE/MBA with 4 years of professional experience

. Proficient in Technical and Business Writing,

Business Process Flow, Business Process Modeling,

Business Analysis and Testing various methodologies.

. Experience in facilitating Joint Requirement Planning

(JRP) sessions with Business User Groups, conducting

Joint Application Development (JAD) sessions with IT

Groups and Conflict Management with Project team

members.

. Modeling, designing, developing, testing, automating,

implementing, administering and supporting the

Customer Support Department and Database with

knowledgebase and web interface.

. Responsible to Track, Document, Capture, Manage and

Communicate the Requirements using Requirement

Traceability Matrix (RTM) which helped in controlling

numerous artifacts produced by the teams across the

deliverables for a project

. Competent in Creating Unified Modeling Language (UML)

diagrams such as Use Case Diagrams, Activity

Diagrams, Class Diagrams and Sequence Diagrams.

. Highly motivated team player with excellent

Interpersonal and Customer Relational Skills, Proven

Communication, Organizational, Analytical,

Presentation Skills, and Leadership Qualities.

EDUCATI ON: Master in B.A, Concentration in Management Information

System, December 2009

Fairleigh Dickinson University, Teaneck, NJ

Bachelor of Engineering in Computer Science, May 2005

Visveswariah Technical University (VTU), Karnataka, India

RELEVANT

COURSES: Financial Analysis, Financial Accounting, Applied

Statistical Analysis, Production &

Operation Management, Management Information System,

Database Management

Systems, System Design and Analysis, Data Communication and

E-commerce

COMPUTER SKILLS: Java, JavaScript, PHP, C/C++, PL/SQL, Excel,,

PowerPoint,, Ruby Script,, XML, XSL, HTML, Word, Access,

Visio,, Shell script, UML, SDLC, Documentum, HP Quality

Center, Snag-it

EXPERIENCE:

Client: Emtec Inc., Springfield, NJ

Nov 10 till date

Role: Business Analyst

Project 1: Banking, Financial Services and Insurance (BFSI)

BFSI has been developed using Salesforce platform. The goal

of BFSI community is to create Community of Practice within

Emtec and to enrich the learning process by connecting

people from specific interest area(s). Additionally, it

provides an enabling environment for the consultants to

address or resolve work related questions/issues and

creates standards and best practices within each community.

It also identifies potential sales leads/job opening

quickly and easily.

Role & Achievements:

. Involved in interacting with SME's to gather

requirement and preparing the Business Rules and

Business Requirement Document

. Actively involved in analyzing and preparing High

Level Design documents and Requirement Traceability

Matrix from the business requirements

. Designed and developed Use Cases and Activity

Diagrams using MS visio and Business Process Modeling

. Involved in creating best practices artifacts within

each community

. Held defect review meetings with Developers

. Updated Process Model and workflows in MS Visio based

on the design approach

. Coordinated with Developers at all levels in Software

Development Lifecycle

. Mapped Requirements with Test Scenarios to ensure

each Requirement has been coded and tested

Environment: Microsoft Office 2010, Microsoft Visio,

Windows 7, Snag It 9.0, Salesforce, Apex, Waterfall Model,

HTML,

Project 2: Associate Portal

The new Associate Portal is an initiative to provide

structured, consistent and better "look and feel" to the

end users. It has been developed using Salesforce platform.

All Emtec associates (employees and consultants) will be

the end user of this portal. It has five major categories

namely Home, Employee Center, Departments, Services &

Solutions and Clients & Partners as a part of top

navigation. Additionally, it has been provided with "follow

us" link, site and internal user search feature and bottom

navigation. Bottom navigation consists of seven links

namely Site Map, Privacy Policy, Legal Notice, Career,

Portal Support, Help, Terms of Use and Contact Us.

Following features are part of new Associate Portal:

. Single Sign-On

. Dynamic Content Display

. Country Based Data Display

. Integration with SAP

. Integration with Salesforce Chatter/Workspace

Role & Achievements:

. Created Business Requirement Document and Functional

Requirement Document

. Performed Gap Analysis to check the compatibility of

the existing system infrastructure, features and

functionality with the new business design using the

"As Is" and "To Be" methodology

. Participated in the bug review meetings, updated

requirement document as per business user feedback

and changes in the functionality of the application

. Created Mock Up for the Associate Portal

. Conducted Mock Up review meeting with Business Users

and End users to gather their feedback and

requirement.

. Followed the Scrum Development Process, an Agile

methodology of software development

. Defined and Documented Business Rules and Display

Rules for each section of Associate Portal

. Assigned defects and retested the defects to test

system compliance

. Coordinated defect review meetings with developers

Environment: Microsoft Office 2010, Microsoft Visio,

Windows 7, Snag It 9.0, Salesforce, Agile Methodology.

Client: United Airlines, Elk Grove Village, IL

Apr 10 till Oct 10

Role: Business Analyst

The work tenure in United Airlines involved working on

multiple projects at the same time. These projects were

related to Kiosk application such as ADC, Merchandising

products etc, online application such as

change/exchange, ADC, refund application and Web content

Management System. All these applications are meant to

enhance the customer interaction with the system to

minimize the call volume and improve customer

satisfaction. Additionally, WCM application was more

focused towards Business User so that they can manage

online content without/minimal intervention from IT

group.

Role & Achievements:

. Interviewed business users to gather requirements and

analyzed the feasibility of their needs by

coordinating with the project manager and technical

lead.

. Created scope document for WCM project that involved

meeting with business users and various IT groups.

. Created screen specification design document for

various application for Kiosk.

. Conducted Joint Application Development (JAD)

sessions with IT groups. Identified the Key Changes,

and participated in Stakeholder Management to

communicate effectively with them

. Interacted with users for verifying user

requirements, managing change control process,

updating existing documentation

. Prepared graphical depictions of Use Cases, Use Case

Diagrams, State Diagrams, Activity Diagrams, Sequence

Diagrams, Component Based Diagrams, and Collateral

Diagrams and creation of technical design (UI screen)

using Microsoft Visio.

. Designed and developed Use Cases and UML models using

Microsoft Visio.

. Worked on Documentum for Version Controlling, to

maintain up to date changes in the Documents.

. Analyze the impacts of any new releases going into

effect to minimize effects on corresponding systems.

. Designed and implemented basic SQL queries to

generate statistical report

. Created User Manuals, and Training Manuals as per

project specifications and timelines

Environment: Microsoft Office 2010, Documentum, Windows

XP/7, Oracle, SQL, RTD, Aqua Data Studio, Snag It 9.0,

HP Quality Control, Oracle 9.0

Company: Torry Harris Business Solution, India

Jul 05 to Jan 08

Role: Software Engineer

During the work tenure I got the opportunity to work in

various departments within the organization. I joined this

company as a developer and later on I got opportunity to

work in the QA team and technical support team. I was

responsible for developing application, creating test

suits, and maintaining various provisioning related

application for our client Orange Telecom, UK. The idea of

various projects was to provide high level of customer

service and to provide them with various and flexible

provisioning plans.

Role & Achievements:

. Carried out R&D work that resulted in making

Graphical User Interface (GUI) testing automated

using Ruby Script, which saved time and made GUI bug

free.

. Implemented various functionalities using PHP for

different 'Provisioning Applications'.

. Tested different 'Provisioning Applications' for bug

free delivery to Customer (Orange Telecom).

. Maintained a 99.99% service rate for proper

functioning of few applications such as CBFS, BLASTR,

BLASTB, TS in the live environment.

. Mentored, motivated and managed software support team

to contribute positively towards individual tasks and

overall team's target, responsibilities and goals.

Environment: Windows XP, Linux, UNIX, Telnet, PL/SQL, Shell

script, Java, PHP, Java Script, C/C++, Ruby script,

Eclipse, J-Meter, Apache, WAMP

CERTIFICATION: Oracle Certified Associate (OCA), May 2007, Bangalore,

India.

PERSONAL DETAILS: Date of Birth: 28th August, 1982

Contact Number: (01-973-***-****

Email-ID: *************@*****.***

Address: 1253 Fulton St

Rahway, NJ 07065

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