Software Management

Lynn Gunn

***** ******* ****** ? Mission Viejo, CA 92691

Ph. 949-***-**** ? Cell 949-***-**** ? **********@***.***

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SUMMARY OF QUALIFICATIONS

. A highly talented, knowledgeable and experienced professional with

over 20 years support experience and a proven track record of

providing top quality service.

. Dedicated, innovative and self-motivated team player with strong work

ethic and proven ability to thrive in a fast-paced environment

utilizing advanced multi-tasking skills.

. Advanced problem solving and time management skills along with

superior PC skills. Expertise in client relations and needs

assessment, user support and end-user training. Exceptional

organizational, prioritization and problem resolution skills.

. Skills include MS Office Software package, DocsOpen, iManage, Active

Directory, Blackberry Support, Remedy and BMS Service Desk, MacPac,

Elite Timekeeping, Accutrac Record Storage, Adobe, Cisco Phone

Management.

EDUCATION

Bachelor of Arts Teaching - Math/Journalism Sam Houston State

University

Paralegal Certificate University of California, Irvine

Computer Networking I Irvine Valley College

PROFESSIONAL EXPERIENCE

O'MELVENY & MYERS LLP October 1985 - October 2008

User Support Analyst

Provided computer helpdesk support to over 140+ attorneys and staff in

fast-paced law firm. Troubleshoot problems and document the resolutions

in Service Desk database, installed and repaired hardware, software and

peripherals. Also remotely supported users from other offices via LAN

Desk, email and phone.

. Expert in Windows XP, Outlook, Word, Excel, Visio and PowerPoint. Set

up computers and peripherals for new employees and move equipment as

needed for office relocations.

. Maintained inventory of desktops, laptops, monitors and printers.

. Installed Windows XP and firm software onto laptops and desktops per

each user's job requirements

. Managed all upgrades and software enhancements as well as conducted

informal training as requested.

. Trained new employees on firm's procedures for all software and

operating system needs.

. Set up phone extensions and intercoms and updated office phone

directory on Cisco phone system

. Set up videoconference and webex presentations.

. Manage communication input of office news and events into company

Intranet.

. Worked with pilot team to test, evaluate and upgrade new document

management/records storage system.

RUS, MILIBAND & SMITH

Part Time-Temporary as IT Support October 2009 - January 2010

. Gained working knowledge of MicroSoft Word 7 and IManage.

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