Customer Service Account Executive

Le (Ray) Le

Santa Clara, CA ***** Cell: 408-***-****; Home 408-***-**** E-mail:

********@*****.***

OBJECTIVE:

To secure a long term Accounting/ Finance position where there is an

opportunity to grow from within and to utilize my accounting, technical,

and customer service background to benefit the company.

SKILLS:

. Thorough knowledge of GAAP principals

. Proficient with QuickBooks

. Advanced in Microsoft Word, Excel, Access, PowerPoint, Outlook

. Remote Access, Desktop and Laptop hardware, and Anti-Virus Security

Software

Professional Experience:

Floss Marketing, Santa Clara, CA - Account Executive www.flossmarketing.com-

06/2007 - 5/2009

Summary: Provide primary responsibility for all phases of AP/AR

processing including, vendor file maintenance, invoice and payment

processing, check issuance and remittance, 1099 record management.

. Process invoices, locate and create purchase orders to send out to

Accounts Payable.

. Audit maintenance report to see how much actual spent matches actual

work done.

. Capital Projects finance tracking to determine amount spend on capital

projects matches amounts available in the budget.

. Performs in-depth financial analyses for departmental operations and

other critical areas as assigned by the supervisor; gathers and

interprets data, creates financial analyses to support business

decisions.

. Resolved all customer discrepancy regarding invoice.

. Performed administrative aspects of the business.

. Responsible for all accounts receivable related administrative

functions including keeping track of everything invoiced to our

client.

Pacific Gas and Electric, San Francisco, CA - Network Support Analyst -

04/2006 - 06/2007

Summary: Direct resource to answer internal and external client technical

inquiries via telephone and email. Work effectively with both clients and

internal personnel to resolve various end user network issues.

. Manage Remote Access accounts

. Create/Modify/Delete network resources/Manage network security

. Analyze/Troubleshoot network connectivity problems: Resolve logon

problems

. Work on special projects as directed and time permits

. Perform single user, group training, and/or equivalent training

. Develop/Maintain procedures documentation

Kaiser Permanente, Santa Clara, CA - Desktop Support Technician (03/2005 -

2/2006)

Summary: Worked with physicians, nurses, sales teams, public relation

department and various Kaiser Permanente staff to effectively resolve

computer hardware and software related problems.

. Performed diagnostic evaluation of departmental IT problems via phone,

e-mail, and remote access technology

. Worked on creating Network & Mail ID's, passwords, resetting &

recovery of user profiles

. Familiar with Active Directory & Permissions

. Supported users of Windows Microsoft Operating Systems NT through XP

Operating Systems, Microsoft Office 2002/2003, Outlook /2003, Remote

Access, Desktop and Laptop hardware, and Anti-Virus Security Software

EDUCATION:

Major: Business Administration - Accounting Degree: In

progress - Dec, 2011

School: San Jose State University, San Jose, CA

ACTIVITIES:

When time permits, I enjoy running and visiting the beach for a quick surf

session.

Reference available upon request

Contact this candidate