Customer Service Insurance Agent

AURLANDER PHILLIPS JR

**** ******* ******* **. • Decatur, Georgia 30034 • 404-***-**** • *********@*****.***

EDUCATION

Georgia Southern University Statesboro, GA

BBA June 1993

WORK EXPERIENCE

ImproveIT of Atlanta Morrow, GA

Customer Care Representative – Temp. 2010-2012

Generating sales leads by setting appointments with residents that have roof weather damage. Explain the process of insurance coverage roof replacement, and send in leads to the company in order to see if the customer qualifies under their insurance.

Insphere Atlanta, GA

Insurance Agent 2010

Selling various health, life, and supplemental insurance products to customers

HealthMarkets Atlanta, GA

Insurance Agent 2009

Selling various health, life, and supplemental insurance products to customers

AFLAC

Independent Contractor Atlanta, GA

Selling various supplemental insurance products to customers 2008

Wireless Generation, Inc. Alpharetta, GA

Customer Care Representative – Temp. 2008

Provided education software, website, and PDA hand held support to teachers, school administrators, reading coaches, and reading specialist. Assisted educators over the telephone on how to use the technology and how to recover and transmit data from assessments

Hewlett- Packard Company Alpharetta, GA

Technical Support Engineer III – Novell/Microsoft/Linux 1999-2006

Provided Back-line technical support for enterprise class (Intel/AMD) servers, server options, and server software to a variety of internal and external customers. Resolutions were determined by thorough troubleshooting, training, probing questions, report analysis, research, lab simulations and documentation.

BellSouth Cellular Corporation Norcross, GA

Customer Service Representative 1997-1999

Excelled at customer service, telecommunications product support, and problem resolution while working in a team environment to reach call center goals. Helped call center meet performance goals by being a team player.

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