Customer Service Manager
Resume:
LINDSAY A. PYCZ
**** ********* **., ********, ** 61548, (e): ***********@*****.***,(p):217-***-****
OBJECTIVE
To launch a career that will build upon my experience and education in apparel/fashion.
EDUCATION
ILLINOIS STATE UNIVERSITY, Normal, Illinois
• Bachelor of Science in Apparel Merchandising May 2011
*Undergraduate research: Fade to Black: Examination of Colorfastness of Black Fabrics
TEAM LEAD/MANAGER
Customer Assistance • Managerial Duties
o Recognized for high levels of customer satisfaction, sales achievements and work ethics.
Reputation for selling in difficult times, assisting, advising customers with clothing selection and establishing customer loyalty via increase in
o
return customers.
PROFESSIONAL EXPERIENCE
BODY CENTRAL, Springfield, IL May 2011-Present
Assistant manager
Customer service Visual merchandising/sale setup
o o
Independently perform opening and closing procedures Assist customers with selecting apparel
o o
Train employees Delegate tasks
o o
Register operations
o
Achieve daily, weekly, and monthly sales targets
o
EXPRESS, Bloomington, IL October 2010 – May 2011
Intern/Sales associate
o
Assist customers Merchandise store
o o
Register operations
o o
o
VANITY, Bloomington, Illinois January 2009 - September 2010
Team lead/Manager
o
Achieve biweekly sales targets Train employees
o o
Visual merchandising/sale setup Perform opening and closing procedures independently
o o
Assist customers with selecting apparel Participate in conference calls
o o
Customer service Summer internship
o o
Help others in reaching their targets
o o
o
VANITY, Peoria, Illinois May 2008 – December 2008
o
Fashion Consultant
2
o
Reported to store manager Assisted customers with selection
o o
Began career in fashion merchandising Cleaned and prepared store
o o
Sensor and hung freight Learned the operations of cash register
o o
ACTIVITIES
o
o Volleyball o Dance
o
o Miss Illinois USA Pageant Participant o AMDA
2009
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