High School Customer Service
Resume:
Katherine M. Davies
Madison, Wisconsin 53711
**********@*****.***
Experience
Frontline Leader Humana
*/**- ******* *******, *********
Supervise team of 13 associates. Monitor
associate performance and development. Serve
as leadership point of contact between market
offices and third party vendor. Work with
project teams on lean initiatives and process
improvement.
Production Lead Humana
6/10-6/11 Madison, Wisconsin
Lead team of 11 associates. Set production and
quality goals for both in house associates and
third party vendor. Traveled to Bangalore,
India to train business partners on small group
new case implementation process and mentored
leadership on inventory management.
Developed, documented and trained process
improvements to increase productivity. Serve
as point of contact between sales offices and
third party vendor. Received the STAR award
Jan 2011.
Sales Account Coordinator Humana
2/09 - 6/10 Madison, Wisconsin
Partner with brokers, clients, underwriters and
sales representatives to secure new business:
review and process small business cases; act as
in-office resource regarding proposals,
policies, and rates; complete group proposals
and new business quotes; confer with brokers to
ensure completeness and accuracy of group
information and to make sure policy
requirements are fulfilled. Position requires
high degree of initiative and competence in
planning, organizing, and prioritizing
responsibilities, along with ability to
evaluate information to comply with exact
standards, communicate clearly and persuasively
with constituents and peers, and to solve
problems and make decisions. Achieved high
productivity scores and received exemplary
quality reviews.
Contact Management Specialist Case New Holland
6/08 - 11/08 Racine, Wisconsin
Serve as liaison between CNH Capital/Maserati
Financial Services and dealers, customers,
and third party institutions.
Responsible for customer service support and
account maintenance. Respond to
dealer inquiries regarding retail note
processing and contract preparation. Work in partnership with
dealers to reconcile wholesale and retail accounts.
Manage customer interactions in reference
to accounts. Named "Employee of the
Month" in September, 2008. Consistently
received extraordinary quality assurance scores. Position
eliminated due to corporate downsizing.
Officer Marquette University Avalanche Outdoors Club
2005 - 2008 Milwaukee, Wisconsin
Plan, organize, and promote annual
ski/snowboard trip. Manage logistics for travel,
accommodation, and social activities for
groups of 70. Work with vendors and travel agents; solicit in-
kind and monetary donations from local businesses.
Create group website to facilitate
communication and billing. Coordinate with other
university clubs. Plan and implement fundraising
initiatives.
High School Volleyball Coach St. Thomas More High School - Girls' JV
(2007 season)
Dominican High School - Girls' JV ( 2006
season)
Lakeside Volleyball Club (2005 - 2009)
Wisconsin Select Volleyball Club (2009 -
present)
Select, train, coach, and motivate girls'
volleyball team. Develop strategies
and plays. Plan and implement teambuilding
activities; build player competencies and confidence. Scout
varsity teams and officiate at tournaments.
Internships
Education College Intern Zoological Society of Milwaukee
Summer 2007 Milwaukee, Wisconsin
Assist with the Zoological Society of
Milwaukee's Summer Camp Education Programs.
Facilitate educational activities and lead
zoo tours for children ages 4-14. Prepare classroom materials;
train, supervise, and evaluate high school volunteers.
Educational Psychology Lumen Christi Catholic School
January 2007 - May 2007 Thiensville, Wisconsin
Under direction of school guidance counselor,
teach guidance classes to grammar school
students. Facilitate class discussions and
work on social skills development with students in one-on-
one situations.
Education
Marquette University College of Arts and
Sciences, 2004 - 2008
B.A. Writing Intensive English
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