Human Resources Customer Service

Melissa Linsy

**** *** ***, *** ****, Euless, TX 76039

414-***-**** *******.*****@*****.***

Human Resource Generalist

Accomplished HR Professional with strong employment law, benefits and

project management abilities seeking a challenging assignment

Profile

> B.A. in Human Resources Management, Associate in Business Middle

Management.

> Numerous relevant certifications (see below).

> Over 14 years of successful career experience in the transportation and

financial services sectors.

> Knowledgeable in employment law, Affirmative Action and benefits

administration.

> Exceptional communicative, interfacing and presentation skill sets.

> Proven analytical, interpretive and evaluative capacity.

> Well organized with strong detail orientation.

> Proficiency in planning and task prioritization.

> Deliver outstanding customer service on a consistent basis.

> Rapid learner who easily adapts to changing circumstances.

> Expert in MS Office Suite and other advanced applications.

Professional Experience

Human Resource & Confidential Assistant, Riteway Bus Services, Inc.,

Milwaukee, WI 2008 - Present

. Recruited to assume wide-ranging duties and responsibilities.

. Coordinate with company Director of Human Resources and Vice-President,

initiate organize and maintain confidential employee files and administer

drug and alcohol program.

. Distribute 401k information to plan stakeholders and managers, monitor

unemployment payouts and respond to questions regarding compensation and

reporting.

. Interview, recruit, orient and train new staff members, perform

background checks and process payroll.

. Administer AAP plan and payroll and maintain Human Resource documentation

confidentiality.

Credit Operations Specialist, M&I Bank, Brookfield, WI 2006 - 2008

. Reviewed financial statements and waivers, monitored approvals and

compiled and distributed loan committee agendas.

. Researched various concerns and generated answers for bankers, resolved

customer problems and reported financial specifications.

Loan Processor, Wisconsin Auto Loans, Milwaukee, WI 2003 - 2006

. Provided customers with loan and payment assistance and approved vehicle

loan documentation.

. Trained new staff members on appropriate procedures

Melissa Linsy

Page Two

Loan Processor, US Bank, Milwaukee, WI 1997 - 2002

. Approved customers for vehicle loans, processed paperwork and called

customers to remind them of payments.

. Balanced bank deposits daily and trained new employees.

Education

Bachelor of Arts, Human Resource Management, Concordia University of

Wisconsin, Mequon, WI, 2009

Associate's Degree, Business Middle Management, Milwaukee-Area Technical

College, Milwaukee, WI, 2005

Certification, 21st Annual Federal and Wisconsin Employment Update

Certification, Human Resources Audit: Complete and Compliant

Certification, Managing Human Resources Records

Certification, Bridging the Wellness Gap

Certification, DWD Labor Law Clinic

Contact this candidate