Customer Service Manager

Luis M. Molina

***** ******* ****** ** 908-***-****

San Antonio, TX 78232 ***********@*****.***

SALES REPRESENTATIVE / BUSINESS DEVELOPMENT/ ACCOUNT MANAGEMENT

Summary of Qualifications:

Highly competitive sales and support professional organized, disciplined, and goal-oriented. Great

interpersonal skills, able to handle multiple tasks efficiently and welcomes the challenge of solving

problems. Quick learner and natural sales ability. Thinks strategically, great leadership ability, plans

clear goals and delivers high-value results.

Education

Universidad Iberoamericana de Ciencia y Tecnología November 2009

(World Education Services Evaluation –

Regionally Accredited Institution, Nicaragua)

(Marketing and Advertising) – GPA: 3.75

Experience

MEDIMEDIA, Yardley, PA August 2010 – June 2011

Customer Service Representative

• Communicates with customers effectively via phone.

• Research required information using available resources.

• Handle and resolve customer complaints.

• Provide customers with product and service information.

• Process orders, forms and applications.

• Identify and escalate priority issues.

• Follow up on customers inquiries.

CONE DENIN NICARAGUA (Textile Factory), Managua, Nicaragua April 2007- September 2008

Production Manager

• Directed all administrative and operative functions of the department.

• Hired a team of engineers and operators to supervise operations.

• Organized daily activities and weekly goals for the department.

• Planned weekly production in accordance to requirements.

• Responsible to meet specific quality control requirements.

• Built and handled the relationships with other managers and external vendors.

• Managed payroll and inventory.

• Enforced Safety Rules and Regulations.

• Elaborated Job Safety Analysis formats.

• Handled projects such as the installation of the Slashing and Weaving Machinery.

• Supported the Training Staff on training the personnel and preparing the manuals of procedure for

the operators.

MUNDOTEX - (Textile Factory), Managua, Nicaragua January 2004 – March 2007

Operations Manager

• Managed an operation of 380 employees.

• Directed all financial, budgeting, operating, compliance, human resource, public relations, and

administrative functions, import-export. Ensured timely execution of financial reporting, operating

forecasts, cash flow planning, and equipment maintenance, cost/pricing and related activities.

• Monitored vendors and evaluated local/foreign suppliers.

• Had a 100% goals completion while working under strict timelines and budget requirements

• Audited to ensure that all internal procedures were followed.

• Analyzed the fashion market and strategically planned production accordingly

•Interfaced with senior management to develop short/long term organizational goals and objectives.

• Time studies that increased production by 9% on quarterly basis.

• In 2007 while producing for Strategic Partners, the company received a Green Certification

from Wal-Mart for the first time.

Languages

Spanish (Fluent), English (Fluent), French (Advanced)

References:

Available upon request

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