Quality Control Sales

OLGA MEDINA

Phone: 626-***-****

Email: *********@*****.***

SUMMARY OF QUALIFICATIONS

General Clerical/Administrative: Bilingual Fluency English/Spanish

• Strong managerial and organization skills, ability to be self assertive with excellent

attention to detail.

• People oriented with excellent interpersonal skills and oral and written communication

skills.

• Knowledge and ability to operate office machines, ability to maintain and update filing,

inventory, mailing, and database.

• Excellent social skills and etiquette to handle answering heavy volume calls direct them

to appropriate personnel and take messages.

• Complete work schedules, manage calendars, and arrange appointments.

SKILLS HIGHLIGHT

• Computer Software: AS400, MS Word/Outlook, Excel, Power Point, Access

2007

• Typing Accuracy 45 wpm

• Filing, Charting, Front Office, Heavy Telephones

• Appointment Setting, Strategic Planning

• Managerial

• Organizational

• Training

• Project Management

• Labor Relations

• Office Administration

PROFESSIONAL CAREER

Receptionist, State Farm, Covina, CA 03/11-05/11

• Greeted walk-in clients and visitors.

• Directed phone calls to agents within the office.

• Provided general clerical or sales support for one or more agents.

• Postage sorting and handling.

• Responsible for processing new policies, paperwork for new and existing clients.

• Answered questions regarding client policies, services and billing.

Assistant Manager, 99 Cents Only Stores, La Puente, CA 08/07-10/10

• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash

receipts, or in performing services for customers. Monitored sales activities to ensure that

customers receive satisfactory service and quality goods.

• Inventory of stock and reordered when inventory drops to a specified level.

• Instructed staff on how to handle difficult and complicated sales.

• Hired, trained, and evaluated personnel in sales or marketing establishments, promoting

or firing workers when appropriate and assigned employees to specific duties.

Bus Operator, Metropolitan Transit Authority, Los Angeles, CA 03/09-07/09

• Drove vehicle over specified routes or to specified destinations according to time

schedules, complying with traffic regulations to ensure that passengers have a smooth

and safe ride.

• Advised passengers to be seated and orderly while on vehicles. Handle passenger

emergencies or disruptions.

• Assisted passengers, such as elderly or disabled individuals, on and off bus, ensure they

are seated properly, help carry baggage, and answer questions about bus schedules or

routes.

Inventory Control Specialist, Tri-State Staffing, Placentia, CA 09/08-03/09

• Product testing activities for production cycles.

• Monitored performance of quality control systems to ensure effectiveness and efficiency.

• Analyzed quality control test results and provide feedback and interpretation to

production management or staff.

• Communicated quality control information to all relevant organizational departments,

outside vendors, or contractors.

Logistics Specialist, Lasco Bathware, Anaheim, CA 11/04-08-08

• Compute reporting metrics, such as on-time delivery rates, order fulfillment rates, and

inventory turns.

• Confer with logistics management teams to determine ways to optimize service levels,

maintain supply-chain efficiency, and minimize cost.

• Maintain logistics records in accordance with corporate policies.

• Monitor inventory transactions at warehouse facilities to assess receiving, storage,

shipping, or inventory integrity.

General Manager, Boston Market, Fullerton, CA 04/94-11/04

• Trained workers in food preparation, and in service, sanitation, and safety procedures.

• Compiled and balanced cash receipts at the end of the day or shift.

• Perform various financial activities such as cash handling, deposit preparation, and

payroll.

• Supervise and participate in kitchen and dining area cleaning activities.

EDUCATION

East San Gabriel Valley VITAsite Certified Income Tax Volunteer

East San Gabriel Valley ROP/TC Currently Enrolled

Brymann College, El Monte, CA Certificate: Medical Assistant: Front/Back Office

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