Customer Service Quality Control

GLENDALE, ARIZONA

COREY MCMILLAN

CCOREYMCMILLAN@AOL

HOME (623) 25

CELL (623)297

QUALIFICATIONS

Computer Proficienc

Skilled in multiple areas and knowledgeable in various Operating Systems, networking communication,

computer servicing and general server services. Self-motivated with little need for supervision and works Operating Systems

Windows XP

effectively with all concerned to ensure quality of service and compliance and on-time completion of all

Windows 7

work.

Windows Vista

• Ability to effectively perform duties both in a team and independent environment VMware

• Strong work ethic displaying initiative and commitment to excellent customer service Knoppix

• Red Hat

Proficient at analyzing and solving technical issues with computers and networks

Fedora

• Proficient at communicating ideas to technical and non-technical people

Ubuntu

EDUCATION Server 2003

Server 2008

IT Certification Training 01/2011 – 05/2011

Server Services

TechSkills, Phoenix Campus

Active Directory

Certifications Include: DNS

DHCP

CompTIA A+ Certification 03/2011

Group Policy

CompTIA Network+ Certification 05/2011

Programs/Utilities

Associates Degree (A.A.S.), Computer Technology/Networking 02/2009 – 10/2010 Access 2007

College America, Phoenix, AZ PowerPoint 2007

Word 2007

Graduated Cum Laud with a GPA of 3.73 Excel 2007

Outlook 2007

Courses taken included:

Internet Explorer

Network Communications I & II Networking Infrastructure Google Chrome

Mozilla

Security Management Advanced Server Administrator

VMware

Computer Servicing I & II Advanced Linux Operating Systems

Professional Exp.

EXPERIENCE

AmeriKit Solutions (Contract) Supervisor

Ergonomics and

PC Tech 2011-Present

Safety Comm.

• Computer Deployment- replaced old units with new computers

Quality control

• Remove hard-drives from old units Customer Service

Team Player

• Troubleshooting hardware issues after installation of new units

Highly Motivated

A3-Solutions (Contract) Dependable

Team Leader

PC Tech 2011-Present

Excellent

• Computer Refresh- replaced old units with new computers

Communication sk

• Troubleshooting software and hardware issues

• Troubleshooting network issues to ensure client can connect to domain

Peak Organization (Contract)

PC Tech 2011-Present

• Computer Refresh- replaced old units with new computers

• Troubleshooting software and hardware issues

• Troubleshooting network issues to ensure client can connect to domain

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