Customer Service Assistant, Administrative Assistant, Data Entry
Resume:
Amie Dickson
Perris, CA *****
Home 951-***-****
Email ************@*****.***
Objective
To obtain a position in the Administrative Assistant field where I can apply the knowledge and skills that I
posess to the best of my ability.
Skills & Abilities
Notary Public*
Knowledge of principles and processes for providing customer & personal services including needs assessment
techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques
Customer Service Rep
Receptionist (10 phone lines)
Accounting: A/R, A/P, Billing & Payroll
Proficient in QuickBooks, Peachtree, Quicken
Familiar with MS Office Suites 2000, 2003, XP
Proficient in Excel, Outlook, Word
MS Windows 98, 2000, Office XP
Typing 40-45 WPM
10 Key by Touch
Call Center Representative Experience
Some warehouse experience
Professional Experience
10/13- 6/14 County of Riverside Riverside, Ca
Office Assistant II/Temporary Elections Assistant (TEA)
Entered new voter registrations, answered phones, customer service, ballot extractor, collected ballots, greeted new
and old voters, data entry, filing (alpha & numeric), verified voter signatures, some warehouse work, operated pallet
jacks
02/06-01/13 Kenny’s Kleen Up Perris, Ca
Accounts Payable/Accounts Receivables
Purchased office supplies, Collections on past due accounts, enter and send out billing, enter and make daily deposits,
paid bills online and with check thru mail, filing, make copies, typing as needed.
04/08-02/09 County of Riverside Riverside, Ca
Office Assistant II
Temporary Assignment (County of Riverside, Ca)
Maintained informational or operational records; answers telephone and assists callers by providing information, took
messages, or routed calls to others, prepared work orders, entered data entry, distributed mail, ordered office supplies,
greeted clients and providers, scheduled meetings and appointments, prepared conference room for events, files, faxed,
copied, typing & performed other day-to-day administrative tasks, Review a variety of reports, forms, and records for
accuracy, completeness, and compliance with applicable ordinances, Designed or revised office forms; sets up and
maintains complex filing systems.
10/06-11/07 Flex Solutions Ontario, Ca
Accounts Receivable/Accounts Payable
Purchased supplies for the warehouse and office, assisted with Human Resources, Collections on past due accounts,
entered and made daily deposits, paid bills on time with check, online, and over-the-phone, prepared monthly
warehouse and yard hostling billing.
11/04-07/05 First Student Transportation Riverside, Ca
Administrative Asst. /Accounting
Temporary Assignment (Placement Pros Riverside, Ca)
Answered phones, responsible for A/R, A/P, billing, payroll & month-end reports, generated reports for fuel tracking &
bus inspections, filled out route cards for Dispatch Dept & ordered office supplies. Faxed, filed, copied, typing, data
entry & preformed other day-to-day administrative tasks.
09/03-01/04 County of Riverside Riverside, Ca
Office Assistant II
Temporary Assignment (County of Riverside, Riverside, Ca)
Answered phones, prepared Medi-cal and CalWORKs packets, assisted clients in filling out forms and finding their
worker’s name and number, filed, copied, faxed, distributed mail, typing as needed, make computer inquiries to
retrieve information and to print reports
01/00-09/03 The Woodsman Perris, Ca
Reception/Customer Service
Answered phones, resolved billing / service complaints and referred grievances to designated departments for
investigation. Responded to & approved requests, handled paperwork, and performed day-to-day administrative tasks.
Purchased office supplies, delivered messages, and ran errands as requested.
Education
09/94-06/98 High School Diploma Norco High School Norco, Ca
Certificates
08/11-07/15 Notary Public of California Riverside County, Ca
References Available upon request
Contact this candidate