Manager Training
Resume:
Resume of Kim M. Santos
Grapevine, TX 76051
************@*****.***
Summary of Qualifications
Accomplished and experienced Learning and Development professional with
more than twenty years' experience in learning and performance consulting,
project management, talent management, competency development,
instructional design and development, and facilitation in the financial
services industry. Proven track record of partnering with HR and business
unit leaders to identify problems and opportunities and recommend creative
solutions.
Education and Training
MBA - completed business pre-requisites for program - UT Arlington
Dean's List; GPA 3.54
Teacher Certification via Master's in Education Program - UT Arlington
Outstanding Resident/Practicum Student; GPA 3.5
BA in Art - University of Arkansas
Dean's List, Phi Eta Sigma; GPA 3.53
Information Mapping Training
Project Management Training
Lominger Leadership Architect Training
Situational Self Leadership and Situational Leadership II Facilitator
Training - The Ken Blanchard Companies
Time Management Training
Written and Oral Communications Training
Functional/Technical Skills and Competencies
Consulting Skills - 8+ years
Facilitation Skills - 20+ years
Instructional Design and Development Skills - 20+ years
Project Management Skills - 14+ years
Talent Management Skills - 2+ years
Competency Modeling Skills - 3+ years
Microsoft Office Skills - 12+ years
Lotus Notes Skills - 5+ years
Professional Experience
Independent Training and Management Consultant
2005 - 2007
Developed and facilitated instructor-led and web-based training programs;
provided management and project management support for training-based non-
profit organization.
VP, Corporate Learning Manager, Comerica Bank
1993 - 2005
Successfully and innovatively managed the Corporate Learning function for
the Texas branch of a Fortune 500 company setting the company standard for
learning-related project management and employee development.
Conceptualized, designed and developed programs reducing losses, costs, and
employee turnover, and increasing sales.
. Managed a staff of two - a senior learning consultant and a learning
coordinator
. Designed and developed a new employee orientation program, "Getting
Connected", to introduce new employees to corporate culture,
organizational structure, policy and procedures
. Introduced Lominger's Leadership Architect competency development
tools (including competency sort cards, Voices 360 assessment, and
competency based interviewing guides); developed generic competency
models for use in performance planning and development for all
employee levels corporate wide
. Implemented The Ken Blanchard Companies Situational Leadership II and
Situational Self Leadership training programs as part of a corporate-
wide leadership development program
. Established a corporate-wide learning community and learning
roundtable to facilitate the development of positive and productive
working relationships among learning professionals resulting in the
sharing of best practices corporate wide
. Designed and developed self-directed learning centers to train newly
hired tellers and retail service representatives
. Managed acquisition-related integration and conversion training
projects for several bank acquisitions, training acquired staff on
policy, procedures and banking systems
. Designed and developed a branch manager trainee program and managed 4
manager trainees
. Individual and Team Quality Award winner (2002 and 1994)
Program Development Manager, First Gibraltar Bank 1990 -
1993
Managed the training program development function establishing and
maintaining standards of development for training program
developers/facilitators.
. Managed an assistant program developer
. Introduced the Information Mapping documentation method to the
learning and development staff and trained and coached them to use the
method to develop training programs
. Implemented a project management process and trained and coached
learning and development staff to use the process for training program
development and other projects
. Designed, developed and facilitated technical and soft skills training
programs
Policy & Procedure Development Program Manager, San Antonio Savings 1985 -
1990
Training Supervisor, Alamo Savings Association
1983 - 1985
Education Sector Experience
Technology Aide, Eubanks Intermediate School, Carroll ISD
2010 - 2011
Substitute Teacher, Grapevine-Colleyville and Carroll ISD
2009 - 2010
Before Care and After Care Site Supervisor, Catholic Charities (New Jersey)
2008 - 2009
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