Manager Information Technology
Resume:
CHI “TIM” NGO
*** *. *** **, *** D, Alhambra, CA 91801
*******@*******.***
OBJECTIVE
Seeking an Information Technology position which requires me to utilize my skills, abilities, and
experiences to ensure the organization’s success.
WORK EXPERIENCE
Nuvision Federal Credit Union formerly E1 Financial Credit Union 7/2008 – 9/2010
IT Support Specialist
• Provided functional and technical support, troubleshooting and diagnosing hardware,
network, and software problems, including desktop, laptop, server applications, and printers.
• Performed and maintained daily/monthly system backup of financial data for Fiserv’s XP
Financial System including patch and version updates.
• Prepared and posted daily transaction files to third party processor via ftp or secured site
• Created and scheduled batch files to cleaning and managing daily generated files.
Eliminated human error and processing duplicate/incorrect files.
• Applied security policies to Active Directory, Sonicwall email filter, and Barracuda web
filters
• Collaborated with vendors to providing indexing information to import monthly statement
files into EMC ApplicationXtender Document Manager. Reduced time spent on manually
importing the entire month of statement files from weeks to hours.
• Successfully migrated over 2 years of reports from and statement files from Fiserv XP
Systems to EMC ApplicationXtender Document Management due to merger.
• Participated in end-user business analysis for implementing Epicor ITSM Helpdesk
Software.
Epoch/Paycom.net 4/2007 – 6/2008
Client Technical Specialist
• Setup Epoch’s payment process solution systems on clients’ website.
• Reviewed clients’ website content complies with requirement standards of card
association, bank, and company policies.
• Uploaded user management scripts on client's server via ftp/ssh and protect the files with
an .htaccess file to prevent unauthorized access.
• Troubleshoot and resolve clients’ issues involving payment processing, data population,
or setup by phone, email, and chat sessions.
• Performed query searches, entry adds, table updates on client’s database information
using MySQL.
• Reviewed and test clients’ HTML codes before submitting the file into the production
server via Subversion.
• Created web forms using PHP to improve efficiency by eliminating repetitive manual
internal duties and processes.
• Wrote a perl script to extract multiple website whois information to eliminate look up
redundancy.
WesCorp Federal Credit Union 4/2006 – 4/2007
Information Technology Computer Operator (Temp)
• Provided daily support for checking imaging file transfer business process using
Tumbleweed Secure Transport which includes scheduling, setup/installation, troubleshooting,
and managing.
• Monitored Secure Transport activity logs to analyze any unusual behaviors.
• Remotely access Linux server using ssh via putty for creating P12 client end digital
certificates.
• Created and revised documentation procedures for monitoring application tools.
• Trained employees to perform web-application health check with new monitoring
applications.
• Implemented Perl scripts to automate application health checks in Watch Tower’s
monitoring application. Improved application monitoring from manually checks every hour to
automatically every 5 minutes.
• Accomplished streamlining a business process within multiple departments by
implementing and redesigning a business process using Ultimus BPM Studio. Allowed full
visibility of the business process from the start to the end.
AppleOne Employment Services 9/2005 – 12/2005
Mercer Human Resource Consulting – IT Temp
• Used Remedy’s Ticket System to manage and resolve desktop and printer issues for
employees.
• Synchronized and configured client’s Blackberry devices from their Outlook calendar,
contacts, and email.
• Created desktop images and backups for new/terminated employees with Norton Ghost.
• Setup conference rooms with necessary equipments prior to meetings.
• Contacted vendors to provide hardware replacement and resolve software issues.
• Archived and backed up Outlook emails for employees.
• Managed inventory for quarterly roll-outs for leased desktop and printers.
UC Riverside Extension Center 3/2004 – 6/2005
Student Assistant
• Maintained computer functionality for 7 PC labs, 2 Mac labs, and an off-site PC lab.
• Prepared for quarterly lab classes by imaging 20-25 drives per session using Norton
Ghost’s multicasting.
• Setup and install new desktops/laptops with up to date windows and anti-virus patches.
• Assisted UC Riverside Extension staff daily to assess, fix, or repair any hardware,
software, and printer failures.
• Performed daily backup with tape drives.
EDUCATION
University of California, Riverside
Bachelor of Science, Information Systems June 2005
SKILLS
Operating Systems: Unix/Linux, Windows 2000/XP/Vista
Applications: Microsoft Words, Excel, PowerPoint, Tumbleweed Secure Transport
Programming Languages: MySQL, HTML, Perl, PHP,
REFERENCE
• Available upon request
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