Customer Service Data Entry

LaWanda Price

**** ****** ****, *******, ** *****, 832-***-****,

************@*******.***

Objective

Seeking to utilize my previous work experience, education and

skills in a challenging employment opportunity.

Experience

8/23/2011 to Present United Healthcare Houston, TX

Customer Service Prefessional

ASSIST HEALTHCARE MEMBERS WITH COVERAGE QUESTIONS

Explain all benefits

Order materials and assist with all customer services needs

8/15/2005 to 5/19/2009 Convergys Houston, TX

Team Leader/Supervisor

MANAGE 20 PLUS AGENTS ON CLIENT AND CUSTOMER SERVICE METRICS,

MAINTAIN AND APPROVE TIMEKEEPING RECORDS

Enter data into data base to meet daily, weekly and monthly

deliverables

Answer and resolve escalated calls and issues for all floor

representatives and customers.

1/15/2000 to 4/15/2009 H & R Block Houston, TX

Client Service Coordinator

EXAMINING AND EVALUATING FINANCIAL RECORDS

Mark, tabulate, and file articles and records

Print and distribute checks, answer phones, give information to

callers, schedule appointments, greet visitors, collect and process

payments.

4/15/2000 to 6/23/2005 Resource Staffing Houston, TX

Clerical

USE COMPUTERS TO KEEP RECORDS AND PREPARE REPORTS, INTERVIEW

APPLICANTS AND RECORD INTERVIEW INFORMATION

Answered multi-line switchboard, gave information to callers and

took messages, opened and distributed incoming mail, sent

appropriate correspondences to current and potential clients

Make copies of printed materials in massive quantities, send and

receive faxes and perform data entry duties on in-house systems.

Education

May 2009 - July 2011 University Of Phoenix Houston, TX

Associates Degree

BUSINESS ADMINISTRATIONS

References

References are available on request.

Contact this candidate